Customer Service Supervisor - job 1 of 2

Job Summary

A company is looking for a Customer Service Supervisor to coordinate and supervise daily support staff activities while providing leadership and training.

Key Responsibilities

• Lead, coach, and mentor a team of direct reports to ensure productivity and performance
• Resolve client and customer escalation issues in a timely manner while interacting with client groups
• Evaluate team performance, provide feedback, and develop individual goals in collaboration with the customer service manager

Required Qualifications

• High School diploma/GED required; Bachelor's degree in Business or related field preferred
• One to three years of experience in a lead/supervisory/management position required
• One to three years of experience in the transportation/logistics industry preferred
• Intermediate customer service background or experience in a call center environment required
• Experience with CRM systems preferred