Workforce Planning Manager

Porter is growing and we're hiring a Workforce Planning Manager!

Porter is seeking an action-focused, analytical, and results-driven Workforce Manager to join our operations team. This role plays a critical part in managing operational demand, optimizing capacity, and driving forward-looking insights through data-driven planning and forecasting. The ideal candidate will combine strategic thinking with hands-on modeling skills to ensure scalable, efficient, and proactive operational performance.

Key Responsibilities:

Operational Demand Management

Translate client

Monitor and analyze demand trends across key service areas

Develop and refine demand intake frameworks to align business needs with operational readiness

Partner with cross-functional teams to translate business growth or program changes into operational requirements

Capacity Management

Build and maintain capacity models to ensure alignment of supply with demand across multiple time horizons, geographies, and other modalities

Define and manage resource thresholds, staffing requirements, and utilization metrics

Propose solutions for balancing capacity during peak periods or operational disruptions

Planning and Forecasting

Lead short- and long-term operational forecasting using historical data, business inputs, and predictive analytics

Translate strategic initiatives and demand signals into actionable operating plans

Support quarterly and annual planning cycles with robust scenario modeling and what-if analysis

Operational Modeling & Analytics

Design and maintain models to simulate operational performance under different assumptions and dimensions

Identify process inefficiencies and recommend improvements through quantitative analysis

Visualize insights through dashboards and reports to support operational decision-making

Qualifications:

- Bachelor’s degree in industrial or Operational Engineering, Operations Research, Applied Math, Business Analytics, or related field

- 4–8 years of experience in an operations, planning, analytics, or process engineering role

- Strong proficiency in Excel and data modeling; experience with SQL, Python, or R is a plus

- Familiarity with capacity planning tools and forecasting software (e.g., Salesforce, Tableau, Power BI)

- Excellent communication skills and the ability to translate complex data into clear business recommendations

- Drives clarity by proactively soliciting input from stakeholders, asking targeted questions, and facilitating process-focused discussions to uncover operational needs.

- Proven ability to work cross-functionally in a fast-paced, matrixed environment

*This is not a people manager role but an individual contributor manager.

Benefits of Working with Porter:

·       Remote work environment

·       Medical, dental and vision benefits within 30 days of hire 

·       Paid vacation, Sick Time and Holidays

·       A fun team and special culture