Retail Operations & Catering Coordinator

Waipapa Taumata Rau | The University of Auckland

Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. Campus Life operates a range of ‘wellbeing services’, such as Accommodation, Counselling and Health Services, that are aimed at removing personal barriers to academic success. It also operates ‘engagement’ services such as support for student organisations, social and sporting events, volunteering and leadership support that are aimed at helping students to maximise the non-classroom dimensions of the university experience.

Te Whiwhinga Mahi | The opportunity

We’re looking for a highly organised coordinator to support the day-to-day delivery of retail operations and catering services across the University of Auckland’s campuses.

In this fast-paced and people-focused role, you’ll be the central point of contact for catering enquiries, oversee key administration related to our retail outlets and temporary vendors, and help ensure a high standard of service across our retail and catering network.

You’ll manage communications with vendors and University stakeholders, track and report on sales and performance data, coordinate catering bookings, and support marketing and service improvement initiatives. There will also be opportunities to support the Campus Store, Goldie Estate, and wider Commercial Services team as needed.

This is a full-time (37.5 hours per week), 12-14 month fixed term role covering parental leave.

Remuneration is $62,400–$70,000 depending on skills and experience

For more detailed information, please refer to the Position Description.
 

Mō tō mātou rōpū | About the team

Campus Life is a service division within the University, supporting an engaging and inclusive campus experience for students. Commercial Services – which includes Retail and Catering, Events, the Campus Store, Goldie Estate, and Summer Stays – delivers high-quality services that enhance life on campus for students, staff, and visitors.

You’ll join a collaborative team that takes pride in being reliable, responsive, and great to work with. We value vibrancy, integrity, and innovation, and we’re committed to creating spaces and services that support connection and wellbeing.

He kōrero mōu | About you

We’re looking for someone who’s proactive, organised, and confident communicating with a wide range of people. You’ll bring a mix of coordination experience, customer service skills, and an eye for process improvement.

You’ll also bring:

• Experience in administration, retail, hospitality or food service settings

• Confidence managing shared inboxes and responding to enquiries professionally

• Strong organisational skills and a keen eye for detail

• Experience with data tracking and reporting

• The ability to juggle competing priorities and keep things running smoothly

Familiarity with Salesforce, Excel, or point-of-sale systems would be an advantage, as would an understanding of food safety or catering operations.
 

Ngā āhuatanga kei a mātou | What we offer

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)

• Up to 6.75% company superannuation scheme

• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services. 

For more information, please visit Staff Benefits.
 

Me pēhea te tuku tono | How to apply
Applications must be submitted online, by the closing date of 23 April 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to John Gallagher, via [email protected], for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

We reserve the right to close applications early if a suitable candidate is found.

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz