Branch Coordinator - Austin

We are seeking an individual with excellent communication and people interaction skills.  No experience in the pool industry is necessary as we will provide training, however, experience in customer service & collections is preferred. Applicants will handle customer interactions while ensuring seamless communication between customers and internal departments, all while maintaining accurate documentation.

· Confer daily with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· Collaborate and provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

· Complete forms, prepare change of address records, or issue service discontinuance orders, using computers.

· Investigate and work with designated departments on customer grievances to satisfactorily resolve customer issues.

· Contact customers to respond to inquiries or to notify them of issue investigation results or any planned adjustments.

· Complete monthly recurring billing process in the system.

· Post cash receipts received at local office and any daily electronic bank deposits to the customers’ accounts in the system.

· Review the customer A/R aging report daily & take action to reduce aged account balances.

· Recommend improvements in products, service, or billing methods and procedures to prevent future problems.

· Help drive branch profitability and minimize call inflow by delivering high-quality service, providing timely resolutions, and proactively solving problems.

· Complete all assigned tasks daily in the company system.

· De-escalates unhappy customers to provide calm and polite customer service.

· Attend training sessions and meetings as necessary.

· Being present for entire required shift.

· Other duties as assigned by management.

· High School Graduate, Associate degree is a plus

· Excellent verbal and written communication skills for professional customer interactions

· Strong problem-solving abilities to resolve customer inquiries and issues effectively

· Experience with call center systems, CRM platforms, and/or VoIP tools

· High attention to detail in data entry, record-keeping, and service tracking

· Experience in localized Field Service business is a plus

· Dependable and punctual in managing schedules and coordinating services effectively

· Adaptability and a proactive approach to learning new processes

· Minimum 2 to 3 years of experience in customer service, account management, or service coordination.

· Bilingual (English & Spanish) is a plus but not required
· Experience with Service Titan system is a plus, but not required

Pay: $50,000-55,000/yr plus Incentive Pay with a potential of $4,000 to $5,000/yr

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance