Sr. Project Manager

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting to the Senior Business Solutions Manager, you will act as the primary client liaison to lead the Implementation of projects within the Office of the CIO segments of PointClickCare. This role will be responsible for managing projects related to managing enterprise information management, corporate data office or digital transformation projects. This role demands a strong, senior PM with an excellent track record of managing multiple projects and leading with authority.

• Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes.  Fully accountable for the result of the project, is the driver that holds the project together.
• Working closely with the different business units, is ultimately responsible for defining the project scope and objectives to ensure project members understand what is expected of them and what they should expect from one another. Coordination with Change Management, as needed.
• Organize, lead, facilitate meetings with clear objectives, compile timely meeting summary minutes.
• Have the knowledge, skills, and experience (particularly in IT Infrastructure and Security) to be able to recognize when problems surface or potential problems are looming. Can articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed—all this with the proper sense of urgency that the problem requires.
• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all management reports on a given project.
• Coordinate with Vendors, as necessary, from SOW, onboarding into project team and holding Vendor deliverables accountable to schedule and per contract. Manage Vendor relationships and lead calls with vendors.
• Ensures that scope creep, communications, and quality are carefully managed.
• Drives ownership of decisions to the level where the accountability of the decision must lie.
• Thoroughly understanding the customer’s business and technical needs
• Acting as primary interface to business units during all phases of the project
• Creating project plans, identifying scope, goals, deliverables, timelines and required resources.
• Manage the project budget, team resources, communications, and project plans.
• Monitor and report on project progress, problems, and recommended solutions to the customer
• Identify and resolve risks and issues in a timely manner.  Escalate concerns to the project team and senior management when appropriate.
• Providing direction and support to the implementation team and reviewing deliverables prepared by the team. 
• Report on deployments, schedules, budgets, and revenue using internal methods.
• Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
• Updating and tracking project timelines and deliverables
• Managing project issues and dependencies
• Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.
• Successfully manages several competing priorities.
• Contribute to the overall goals and objectives of the Project Management Office

• 5-10 years’ experience in project management
• Experience in managing at least one of the following types of projects:  Master data management, data quality management, metadata management, data governance, data migration - Nice-TO-Have
• Experience in managing enterprise information management programs, corporates data office projects or digital transformation projects.
• PMP or Agile designation preferred.
• Self-motivated, quick, and assertive
• Extremely detailed oriented and organized.
• Exceptional time management skills
• Excellent writing and communication skills
• Excellent knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manage project scope by assessing requirements changes, determining, and conveying impact on budget, time, and risk.
• Manage client expectations, anticipates operational and tactical risks, and tracks them.
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues, and escalate to immediate manager where required.
• Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

#LI-hybrid

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.