Sr. Implementation Consultant
As a leader in rental software, we uphold the highest standards through empowering our
customers and employees, principled decision-making, innovative products and strategies, and
care for all we meet. Point of Rental is searching for an individual who exhibits these values and
will be an ambassador of them in the field.
Requirements
The Sr Implementation Consultant manages the strategic Elite product end-to-end implementation process, including basic project management, training, configuration and checking data integrity for POR clients. This role requires in-depth knowledge and experience the customer workflow and helping them to use our solution best. As any other team member, this individual should always be seizing opportunities for continuous improvement, staying up to date on the capacity of the software, as well as learning the rental industry.
Key Performance Areas
● Course adaptation for all Point of Rental Elite products and specific customer needs
● Training Delivery (mainly online)
● Course Administration and Effectiveness Monitoring
● In deep product knowledge
● Strong desire to advance in personal Development
● Project Management capabilities
Responsibilities
● Provide training and consultancy services on Point of Rental Elite solutions to clients.
● Jointly with our L&D department help develop realistic and effective training courses and programs that include appropriate media and learning strategies/approaches.
● Schedule and deliver training in a timely manner to ensure the implementation project timeline remains on target.
● Responsible for monitoring and updating project plan tasks and reporting project status.
● Complete all training reporting and administrative requirements promptly and accurately, including pre-training assessments and post-training summaries.
● Demonstrate the ability to resolve Client and training issues and to escalate to appropriate personnel when necessary.
● Deliver all aspects of training in a professional and competent manner.
● Proactively work with others across all departments to ensure high technical accuracy in product training.
● Actively identify consultancy opportunities, referring to the right department for sales and execution.
● Work independently, efficiently, and effectively.
Qualifications
● 10+ years experience in the equipment or party/event rental industry
● Experience delivering webinars using Zoom, Google Meet, Microsoft Teams, or other similar mediums.
● Experience delivering stand-up instructor-led sessions to large audiences.
● Demonstrates professionalism and exhibits the company’s core values at any time.
● Demonstrated understanding of the customer’s business operations and the ability to interpret customer goals, objectives, and accountabilities.
● High proficiency in training, coaching, and consultative leadership
● Excellent organizational skills
Expectations
● Excellent presentation, training, and communication skills (verbal and written).
● Excellent customer service skills.
● Proficiency in a variety of training delivery methods including classroom, computer, Web, and virtual classroom
● Strong understanding of eLearning technologies and online systems
● Consulting approach
● Excellent written and oral English communication skills.
● Ability to travel -domestic- (note: less than 20% travel maybe required)
Preferred Competencies
● Knowledge of the Rental industry, rate structures, and rental industry best practices
● Knowledge of database structures (SQL)
Average salary estimate
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At Point of Rental, we’re on the lookout for a dynamic Sr. Implementation Consultant to join our winning team! Recognized as one of Inc. 500's Best Places to Work in 2024, our culture emphasizes positivity, engagement, and continuous improvement. In this pivotal role, you'll manage the end-to-end implementation of our Elite product for clients, leveraging your in-depth knowledge of the rental industry. You'll be responsible for project management, training delivery, and ensuring data integrity, while also nurturing client relationships. If you're passionate about helping customers maximize their use of our innovative software solutions, this is the perfect fit for you! Your days will be filled with developing customized training courses, conducting engaging online training sessions, and proactively seeking ways to improve our offerings. With responsibilities that include updating project plans, tracking task completion, and resolving client inquiries, you will play an instrumental role in ensuring our clients have a seamless experience. Collaborate with our learning and development department to refine training materials, demonstrate professionalism, and embody our core values of integrity, innovation, and care. Enjoy the flexibility of a work environment that offers onsite, hybrid, or 100% remote options while enjoying a supportive team that values your contributions. Your journey towards impacting the rental industry starts here at Point of Rental!
In 1983, a team of NASA employees opened a rental store in Texas. True story. Existing rental technology was clunky, slow, and too unreliable for the new business owners who had previously worked on software for the lunar landing. Thus, Point o...
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