Full Time Weekday Evening Concierge | Washington D.C.

As a Full Time Weekday Evening Concierge at Planned Companies, you will greet and assist tenants, guests, and vendors, helping provide a welcoming and pleasant experience. Your responsibilities will include managing deliveries, answering phone calls, planning events, and directing guests to local attractions. A key part of the role is building relationships and personalizing experiences based on individual needs and preferences.

The Full Time Weekday Evening Concierge at Planned Companies operates from Monday to Friday, with work hours from 3pm to 11pm. This schedule provides a reliable structure while still allowing for a fulfilling evening routine after work.

Planned Companies requires candidates for the Full Time Weekday Evening Concierge position to have at least three years of customer service experience. This background ensures that you have the skills necessary to interact warmly and effectively with a diverse range of tenants and visitors.

Essential skills for the Full Time Weekday Evening Concierge position include excellent verbal and written communication, time-management abilities, and a friendly, approachable demeanor. You will also need basic computer skills and the capacity to lift up to 50lbs when required.

Planned Companies offers a comprehensive benefits package for full-time employees, which includes medical, dental, and vision coverage. Employees are also eligible to participate in a 401K plan with employer matching, ensuring your future is secure while you thrive in your career.

To excel as a Full Time Weekday Evening Concierge at Planned Companies, focus on developing strong relationships with tenants and mastering local knowledge to create personalized experiences. Embrace your role as the first point of contact by maintaining a positive, helpful attitude throughout your interactions.

The pay for the Full Time Weekday Evening Concierge at Planned Companies starts at $18.00 per hour. This competitive pay reflects the importance of your role in creating a welcoming environment in the property.

The most important quality for a Full Time Weekday Evening Concierge is the ability to connect with people. Your role centers around creating positive experiences; therefore, being approachable, empathetic, and attentive is key. Demonstrating this in your past experiences can set you apart.

Handling a difficult tenant or guest requires patience and effective communication. I would listen carefully to their concerns, express empathy, and work towards a solution that meets their needs while upholding the property’s policies. Sharing a relevant experience can showcase your problem-solving skills.

Use the STAR technique (Situation, Task, Action, Result) to describe your experience. Highlight a scenario where you went above and beyond to meet a customer's needs, your actions in that situation, and the positive outcome that resulted from your service.

Effective time management involves prioritizing tasks and setting clear deadlines. I often utilize to-do lists and digital calendars to stay organized, allowing me to serve tenants efficiently while ensuring all responsibilities are addressed promptly.

I understand that privacy is paramount. I ensure tenant confidentiality by strictly adhering to company protocols and only sharing information with authorized personnel. Conveying my respect for privacy during the interview will demonstrate my professionalism.

I'm drawn to the Full Time Weekday Evening Concierge position because I love helping people and creating positive experiences. This role allows me to showcase my interpersonal skills while being a critical point of contact in the community, which I find truly rewarding.

I would familiarize myself with the local area by researching attractions, dining options, and entertainment venues. Additionally, I would engage with local businesses and use resources like tourism websites and guides to enhance my knowledge, ensuring accurate information for tenants and guests.

A strong team in a concierge environment is built on clear communication and mutual support. Each member should understand their role while being willing to collaborate and share information, leading to seamless service and a cohesive atmosphere.

Planning an on-site event would start with gathering input from residents about their interests and preferences. I would then coordinate logistics such as catering, setup, and activities, ensuring that everything is tailored to enhance community engagement and enjoyment.

One of the biggest challenges in a concierge role is addressing and managing unexpected situations or requests. Preparing for these challenges through effective communication and a readiness to adapt can significantly enhance the overall service experience.