Part Time Concierge | Vienna, VA

To succeed as a Part Time Concierge at Planned Companies in Vienna, VA, candidates should have at least 3 years of customer service experience. We're looking for someone who is not only friendly and welcoming but also possesses strong communication skills and a good grasp of computer basics. Knowledge about local attractions and the ability to multitask is essential, alongside physical capability to lift up to 50lbs when necessary.

A typical day for a Part Time Concierge at Planned Companies involves greeting tenants and guests, managing the lobby area, answering phone inquiries, and providing valuable information about local attractions. You will also be responsible for scheduling reservations, managing event planning, and securing deliveries and mail. It’s a dynamic role where no two days are the same!

As a Part Time Concierge at Planned Companies, you will work a flexible schedule of approximately 20 hours per week, typically Monday through Saturday. Your shifts will be from 5 PM to 9 PM on weekdays and 10 AM to 7 PM on Saturdays, allowing you to balance work with other commitments.

Planned Companies offers a competitive pay rate of $20.00 per hour for the Part Time Concierge position in Vienna, VA. This compensation reflects our commitment to recognizing your skills and efforts in providing exceptional service.

Yes, all employees at Planned Companies, including those in part-time roles, are eligible to participate in our 401K plan with an employer match. While full-time employees enjoy additional benefits such as medical, dental, and vision coverage, part-time positions still come with meaningful opportunities for financial growth.

Working as a Part Time Concierge at Planned Companies will enhance your customer service skills and provide you with hands-on experience in hospitality and property management. You will develop valuable relationships with tenants and gain an in-depth understanding of local businesses, which is a fantastic asset for future job opportunities.

An ideal candidate for the Part Time Concierge position at Planned Companies should embody a friendly and approachable demeanor, possess strong communication skills, and have a passion for customer service. Additionally, being organized, proactive, and knowledgeable about local attractions will set you apart as a valuable team member.

In my opinion, the most important aspect of customer service is the ability to listen and understand the needs of the guest. Providing personalized attention and ensuring that each interaction is meaningful can create lasting impressions and drive satisfaction.

Handling a difficult guest requires patience and empathy. I would listen carefully to their concerns, reassure them that their issues are important, and work diligently to resolve the situation. Maintaining professionalism and a calm demeanor is essential to de-escalate any tension.

Certainly! In my previous roles, I frequently managed several tasks at once, such as answering telephones while helping guests and coordinating deliveries. I prioritize tasks by urgency and importance, ensuring that every request is handled promptly without sacrificing quality.

I am quite familiar with the local attractions in Vienna, VA, such as parks, shopping areas, and dining hotspots. I have taken the initiative to explore these venues personally, which allows me to provide authentic recommendations to tenants and guests when needed.

To create a welcoming lobby environment, I would maintain a clean and organized space, greet everyone with a genuine smile, and ensure the atmosphere is inviting. Additionally, offering refreshments or literature on local events can enhance the experience for everyone entering the building.

In such a scenario, I would remain calm and empathize with the guest's request. I would clearly communicate the limitations I face but offer alternative solutions or suggestions to meet their needs as closely as possible. Keeping an open line of communication is key.

I am drawn to Planned Companies because of its commitment to exceptional service and creating lasting relationships with clients. I admire how the company values its employees and fosters a positive work environment, and I'm excited about the opportunity to contribute to this mission!

I prioritize tasks by evaluating urgency and importance. For example, immediate guest inquiries take precedence over non-urgent requests. I aim to maintain flexibility, adjusting my priorities as needed to ensure the best service experience at all times.

My favorite part of working in customer service is the opportunity to connect with different people every day. I love being able to positively impact someone's experience, whether by assisting with directions or providing helpful recommendations that enhance their visit.

Staying organized in a busy environment involves maintaining a clear workspace, utilizing tools like checklists, and keeping track of ongoing tasks. I often take a moment to regroup when necessary, allowing me to handle responsibilities efficiently without becoming overwhelmed.