E-commerce & Programs Associate (JTI Hellas)

Pixelocracy, a cutting-edge technology company, on behalf of one of their most valued clients, JTI Hellas, is looking to recruit a E-Commerce & Programs Associate.

About JTI: JTI (Japan Tobacco International) stands as a global leader in the tobacco industry, with a rich heritage dating back decades. JTI’s unwavering commitment to quality and innovation has solidified their presence in over 130 countries, making them a trusted choice for consumers worldwide. JTI is taking pride in not only delivering exceptional products but also in their relentless pursuit of progress.

Joining JTI means becoming part of a global team driven by a shared vision for a brighter future. They value diversity, foster creativity, and provide endless opportunities for personal and professional growth. Together, you will continue to re-shape the tobacco industry and redefine what it means to deliver quality, innovation, and responsible business practices to consumers and communities alike.

JTI celebrates differences, and everyone truly belongs. 46.000 people from all over the  world  are  continuously  building  their  unique  success  story  with  them.  83%  of employees feel happy working at JTI.

At JTI, they recognize that the world of tobacco is constantly evolving, and they are at the forefront of this transformation. JTI’s diverse product portfolio extends beyond traditional tobacco offerings, embracing new technologies and innovative approaches to meet the ever-changing preferences and needs of their customers. They create, test and introduce new and innovative products aimed at reducing potential risks (heated tobacco products, e-cigarettes and nicotine pouches). They are essential to the business sustainability.

Join JTI in making a significant impact on their sustainability efforts!

Position Overview

As an eCommerce & Programs Associate, you will be responsible for managing the eCommerce catalogue, overseeing promotions, and ensuring that loyalty programs align with business goals. You will also be responsible for optimizing content rollout and enhancing site functionality to create an engaging online experience for customers.

What will you do?

•  Manage eCommerce product catalogue across ploom.gr and marketplaces, optimizing product listings, promotions, and loyalty programs to drive sales and customer retention.
• Oversee the rollout of on-site content, including custom pages, banners, transactional emails, and other communication assets, ensuring alignment with business initiatives and brand consistency.
• Support SEO strategy implementation by coordinating with agencies and leading content development to improve organic search performance across digital platforms.
• Collaborate with IT and DES teams to resolve technical issues and ensure a smooth eCommerce and loyalty program experience, running UATs as needed.
• Coordinate new digital program launches and technical enhancements to optimize omnichannel user experience.
• Resolve customer issues swiftly by aligning with internal teams and eCommerce operations, proposing proactive strategies to ensure a seamless user experience.

Within 6 months, you will:

• Streamline the eCommerce content management process, ensuring timely and efficient content rollout and optimization.
• Deliver a comprehensive analysis of promotional activities, tracking KPIs, and identifying areas for improvement.
• Foster cross-team collaboration to enhance the omnichannel customer experience and drive digital growth.

Requirements:

• Bachelor’s degree in Marketing, Digital Marketing, eCommerce, or a related field.
• 2-3 years of experience in eCommerce, digital marketing, or a related field.
• Experience managing eCommerce product catalogs, listings, promotions, and loyalty programs to drive sales and customer retention.
• Hands on experience with eCommerce and Content Management platforms, such as Magento, Shopify, Adobe Commerce, Builder.io, or similar platforms.
• Strong knowledge of content management, SEO best practices, and UX principles.
• Proficient in project management with a strong ability to deliver high-quality results through collaboration across cross-functional teams including marketing, IT, agencies, and external partners.
• Experience in analyzing sales trends, website traffic and customer behavior to refine e-commerce strategies and improve performance.
• Excellent verbal and written communication skills in English.

Next steps: 

After applying, if selected, please anticipate the following within 1-3 weeks of the job  posting closure:
Screening -> Interviews -> Offer

Each step is eliminatory and may vary by role type.  

At JTI, they strive to create a diverse and inclusive work environment. As an equal- opportunity employer, they welcome applicants from all backgrounds, and are committed to providing reasonable accommodations and adjustments to applicants with special needs.

If you require any accommodations, please let the Talent Advisor know during the selection process.