Strategic Account Manager

About the role:

As a Strategic Account Manager, you will manage a portfolio of corporate customers, driving retention, customer satisfaction, and revenue growth. You will serve as the primary point of contact for key clients, representing PetDesk and ensuring a seamless, strategic partnership.

This role requires a high level of collaboration and communication, as you will work cross-functionally with internal teams while engaging with regional corporate managers, directors, and C-suite executives. Your success in this role will be defined by your ability to develop strategic account plans, nurture strong relationships, and identify upsell and cross-sell opportunities.

• Serve as the primary point of contact for assigned strategic accounts, building and maintaining strong relationships with key stakeholders
• Act as a trusted advisor, understanding clients’ business challenges and industry trends to provide valuable insights
• Develop and execute strategic account plans to drive client satisfaction, retention, and revenue growth
• Monitor client health metrics, proactively addressing risks, and identifying upsell/cross-sell opportunities
• Conduct regular business reviews and strategic planning sessions with clients
• Maintain and renew corporate contracts, ensuring pricing accuracy in Salesforce and Zuora
• Collaborate/Project Manage across teams to align client goals with Petvisor’s product roadmap and advocate for client needs
• Support onboarding and product adoption by working with Customer Success and Program Managers, delivering training sessions for veterinary hospitals and HQ
• Track account performance using Salesforce, Tableau, LookerStudio, and PetvisorHub, providing reports and revenue forecasts

• 5+ years of experience in Account Management, Customer Success, or a related field
• Proven track record of managing strategic accounts, driving retention, and growing revenue
• Strong communication, negotiation, and relationship-building skills
• Ability to collaborate across departments and work with senior executives
• Proficiency in CRM tools (Salesforce) and analytics platforms (Tableau, LookerStudio)
• Experience in SaaS, healthcare, or pet services is a plus

Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, Petvisor supports over 10,000 veterinary clinics and over 400 grooming facilities and serves over 20 million pet parents worldwide.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

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