Client Success Coordinator
At Performance Optimal Health, we empower people to live better by bridging the gap between education and action.
We strive to better the lives of our clients, helping them achieve their health goals through the four pillars of optimal health: exercise, recovery, nutrition and stress management. Our best-in-class team members collaborate closely and daily to coordinate a personalized strategy that meets each individual’s needs. The talent of our team members is directly tied to successful outcomes.
We are certified as a Great Place to Work!
Overview:
The Client Success Coordinator role will be dedicated to ensuring our client's needs are met whenever they engage with us over the phone or via our dedicated email addresses. The is hybrid and required you to be in the office at least 4 days a week, TRAINING WILL BE LOCATED IN OUR HAMDEN, CT OFFICE
- Support the Manager of Client Success in executing strategic initiatives
- Must take ownership of first impression; including greeting guests, answering general calls and email requests
- Be knowledgeable about the Performance Optimal Health Brand: history, products/programs, and all pricing
- Provide insight and guidance to clients using industry best practices to increase customer adoption and utilization of the Performance Optimal Health Model
- Solve support matters from all types of clients (e.g., existing and prospective clients)
- Assist with challenging client requests or issue escalations as needed
- Collaborate with Client Success Manager, Operations Manager, Front Desk, Billing, and Site leads to ensure success
- Work with the Client Success and Revenue/Operations teams to implement specific metrics and measurements to assess the success of training activities
- Provide support for miscellaneous requests with a 'can do' attitude
- Knowledge of what impeccable customer service means and an ability to keep the business needs met
- Strong customer service skills, understanding tone of voice makes a drastic impact on the client experience
- An AS degree or BS degree preferred.
- Ability to work well under pressure, problem solve, communicate effectively
- Ability to work well in a fast-paced environment and multitask
- Ability to handle a high volume of calls in a fast-paced, rapidly changing environment (reschedules, intakes, standard questions, etc.)
- Proper email etiquette, maintaining professionalism when communicating internally and externally with patients
- Positivity, enthusiasm, self-motivation, and commitment to the goals at hand
- Ability to treat highly confidential information with care and discretion
- Strong attention to detail as well as solid organization/time management skills
- Ability to coordinate a workload and set or adjust priorities to meet deadlines
- Comfort navigating a schedule that can include occasional long hours, early mornings, late evenings, weekends, and some holidays (shift dependent)
- An affinity and passion for fitness, wellness, and helping people achieve their goals
- Bonus if you have experience and knowledge of MindBody Online and an EMR software
Benefits at a full-time status:
- Competitive Rate of Pay
- Medical/Dental/Vision
- 401K
- Growth potential within the organization.
- Access to facilities at all locations.
- Internal and External Discounts.
- Fun atmosphere
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Average salary estimate
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At Performance Optimal Health, we're all about empowering people to live their best lives, and that's where the Client Success Coordinator comes in! This vibrant role is at the heart of our operations, dedicated to ensuring that every client's needs are met with enthusiasm and expertise. As a vital member of our team, you'll be the friendly voice on the phone and a welcoming presence over email, helping clients navigate their health journey with us. You'll work closely with the Manager of Client Success, supporting various strategic initiatives, while making sure each client feels valued and heard. Your day-to-day will involve greeting guests, answering calls, and addressing all sorts of queries, so having a solid understanding of our brand and offerings is key. We pride ourselves on top-notch customer service, so your ability to communicate effectively and solve problems on the fly will shine through! Collaboration is essential here, as you’ll partner with various teams to enhance the client experience and drive adoption of our holistic health model. Not only will you play a crucial role in operational success, but you'll also have fun doing it! We're a certified Great Place to Work with benefits that include competitive pay, health insurance, and opportunities for growth. If you're passionate about fitness, wellness, and making a difference in people's lives, this position is for you. Join us as we bridge education with action and support our clients every step of the way!
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