Pennsylvania Licensed Customer Care Navigator

Job Summary

A company is looking for a Customer Care Navigator for ABA services, remote (PA/NJ/DE).

Key Responsibilities

• Provide information to members and providers regarding Autism, ABA, and mental health benefits
• Make outreach calls to educate member families and coordinate care management needs
• Collaborate with network providers for appropriate referrals and support care transitions

Required Qualifications

• Bachelor's degree in Social Work, Psychology, or related healthcare field
• Three or more years of experience in a healthcare or managed care setting
• Strong computer skills, including MS Office and data processing
• Basic understanding of diagnostic requirements and medical comorbidities
• Experience making referrals for testing