Spanish Speaking Messaging Platform Support Specialist - Athens

Patrique Mercier Recruitment is excited to announce a new position for a Spanish Speaking Messaging Platform Support Specialist based in Athens. In this pivotal role, you will be responsible for providing outstanding support to our clients utilizing messaging platforms, addressing their inquiries and technical challenges effectively. Your fluency in Spanish and English will be essential for facilitating smooth communication with our user base. If you are passionate about technology and customer service, and eager to be part of a dynamic team, we encourage you to apply!

Responsibilities

• Offer high-quality support to users of messaging platforms by quickly resolving their questions and technical issues.
• Diagnose and troubleshoot technical problems, working closely with development teams to provide effective solutions.
• Maintain accurate documentation of support interactions and analyze performance data to identify trends.
• Assist new clients in their onboarding process, ensuring they have the tools and knowledge to effectively use the messaging services.
• Collaborate with cross-functional teams to gather user feedback and suggest improvements for platform features and user experience.
• Ensure customer satisfaction through timely and effective communication with clients.

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Experience in customer support or technical support roles, ideally related to messaging or communication technologies.
• Strong analytical and troubleshooting skills, with attention to detail in problem resolution.
• Excellent communication skills, particularly in managing customer interactions.
• Ability to work collaboratively in a team-oriented environment as well as independently.
• Familiarity with messaging platforms and mobile technology is highly desirable.
• A customer-centric mindset and a genuine enthusiasm for technology and innovation.

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....