Nordic Speaking Customer Service for Digital Marketing & SEO Solutions Departmen

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Nordic Speaking Customer Service Representative for the Digital Marketing & SEO Solutions Department. This role is ideal for individuals passionate about digital marketing and customer service, seeking to assist Nordic-speaking clients in enhancing their online presence.

Responsibilities

• Provide exceptional customer service to Nordic-speaking clients via phone, email, and chat, addressing inquiries related to digital marketing and SEO services.
• Assist clients with their service-related questions, including campaign management, analytics interpretation, and account setup.
• Resolve customer issues promptly and effectively, ensuring a high level of client satisfaction.
• Document customer interactions accurately in the CRM system for future reference and service improvements.
• Collaborate with the marketing and technical teams to deliver comprehensive solutions tailored to client needs.
• Stay informed about the latest trends in digital marketing and SEO to provide relevant advice and insights to clients.
• Gather customer feedback to contribute to service enhancement initiatives.

• Fluency in one or more Nordic languages (Swedish, Norwegian, Finnish, Danish) and English, both written and spoken.
• Experience in customer service, preferably in the digital marketing or technology sector.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Ability to analyze problems and provide effective solutions under pressure.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• A keen interest in digital marketing, SEO, and online business strategies.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks