Patient Balance Customer Service Rep

Job Summary

A company is looking for a Patient Balance Customer Service Rep.

Key Responsibilities

• Responds to incoming calls to assist patients and resolve billing and payment issues
• Processes payments, adjustments, claims, and financial applications accurately and timely
• Reconciles account balances and works with payors to ensure maximum reimbursement

Required Qualifications

• High school diploma/GED or equivalent working knowledge
• Knowledge of patient financial services and insurance processes, typically acquired through one or more years of experience
• Ability to manage multiple tasks with minimal supervision
• Strong knowledge of office software, including word processing and spreadsheets
• Experience with cash collections is preferred