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Senior Manager of Logistics Operations

At Pair Eyewear, we’re building the largest global eyecare company in the world focused on bringing personalization to the end to end eyecare experience, starting with your glasses. We’ve developed the first personalized eyewear brand where glasses can be an extension of your personality, mood, and interests. With funding from leading venture capitalists in the consumer space, partnerships in the entertainment, sports, and fashion arenas, and a team of passionate individuals, we’re on a mission to completely revolutionize the eyewear industry. We’re excited that we already have the support of Good Morning America, The Today Show, Oprah Magazine, CNN, and Forbes helping us share our story.

Pair Eyewear is looking for an experienced self-starter to oversee our 3PL relationship and manage day to day operations (receiving, shipping, inventory control) at our production facility in Irvine, CA. The ideal candidate will be well-versed in warehouse operations and be able to manage people and create and refine processes in a fast-paced, ever-changing environment.  

What You’ll Do:

  • Oversee all aspects of our 3PL relationship, including daily inbound and outbound performance, space planning, and SLA adherence.
  • Ensure that all B2C customer orders are processed, shipped, and delivered in a timely manner, and any outliers are attended to swiftly.
  • Direct the fulfillment of B2B orders to a host of customers large and small, ensuring that we always put Pair’s best foot forward in our delivery of product.
  • Assure that our inventory control practices and cycle counting programs are state of the art and adhere to both internal and external auditing standards.
  • Manage our operational team at Pair’s production facility: receiving product, conducting putaway and replenishments to our lens and tops production lines, packing out, and transporting to our 3PL.
  • Partner with cross-functional teams on planning and execution of meaningful, large-scale projects (e.g. international expansion, peak holiday season).

Who You Are:

  • You live and breathe logistics operations and find great joy in driving up quality and efficiency while driving down costs.
  • You love inventory control and know best practices for protecting our assets.
  • You enjoy managing people, growing and developing everyone from hourly warehouse workers to supervisors and managers.  
  • You collaborate openly and honestly with your colleagues and don’t shy away from solving difficult problems.
  • You are detail-oriented and not afraid to get your hands dirty, but you can also see the forest for the trees and understand how to weave company strategy into your day to day.
  • You aren’t satisfied with the status quo and are consistently looking for ways to push the envelope in terms of performance.
  • You lead with a great deal of empathy.

Need to Have:

  •  5-7+ years working in logistics and warehouse operations, in both 3PL and company-owned environments.
  • Experience managing logistics for both B2B and B2C customers, with a focus on high-quality customer service.
  • Strong knowledge of inventory control practices, including cycle counting and adherence to audit standards.
  • Proven ability to lead and develop teams at all levels.
  • Experience working with ERP platforms such as Netsuite or similar tools.

Nice to Have

  • Experience with Netsuite is desired. 

At Pair, we carefully consider a wide range of factors when determining compensation. These considerations can cause your compensation to vary. The pay range for this position is expected to be between $135,000 - $145,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Pair is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of actual or perceived age, ancestry, citizenship, color, disability, familial status, family responsibilities, gender identity/expression, genetic information, marital status, matriculation, national origin, personal appearance, political affiliation, pregnancy or related condition (including breastfeeding), race, religion, sex, sexual orientation, socioeconomic status, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Average salary estimate

$140000 / YEARLY (est.)
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$135000K
$145000K

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What You Should Know About Senior Manager of Logistics Operations, Pair Eyewear

At Pair Eyewear, we’re on an exciting mission to revolutionize the eyewear industry, and we're looking for a Senior Manager of Logistics Operations to join our dynamic team in Irvine, CA. If you’re passionate about creating a seamless logistics experience and thrive in a fast-paced environment, this role could be a perfect fit for you! In this position, you will oversee our critical 3PL relationships, ensuring that all operations, from receiving to shipping, run smoothly. You’ll be the go-to person for managing inventory control processes, leading a diverse operational team, and making sure our B2C and B2B orders are fulfilled efficiently. With your extensive experience in warehouse operations and your knack for process improvement, you’ll have the opportunity to push the envelope on quality and efficiency while maintaining exceptional customer service standards. We believe in fostering a collaborative atmosphere, where you can leverage your skills in problem-solving and team development. This is not just any logistics role; it's a chance to contribute to a brand that people love, and make a real impact every day. At Pair Eyewear, your efforts won't just be behind the scenes; they'll help shape the future of eyecare personalization. If you're ready to lead with empathy and innovation, we would love to hear from you!

Frequently Asked Questions (FAQs) for Senior Manager of Logistics Operations Role at Pair Eyewear
What responsibilities does a Senior Manager of Logistics Operations have at Pair Eyewear?

As a Senior Manager of Logistics Operations at Pair Eyewear, you will be responsible for managing our 3PL relationships, ensuring all inbound and outbound logistics are running smoothly, and maintaining high standards of inventory control. Your role involves overseeing both B2C and B2B order fulfillment, directing a team in a fast-paced environment, and collaborating on large-scale projects to drive efficiency and quality.

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What qualifications are needed for a Senior Manager of Logistics Operations at Pair Eyewear?

Ideal candidates for the Senior Manager of Logistics Operations position at Pair Eyewear should possess 5-7+ years of experience in logistics and warehouse operations, especially in 3PL settings. You should have a proven track record in managing logistics for B2B and B2C customers, strong knowledge of inventory control practices, and experience with ERP platforms like Netsuite. Leadership experience is crucial as you'll be developing teams at all levels.

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How does Pair Eyewear ensure customer satisfaction with logistics operations?

At Pair Eyewear, customer satisfaction is a priority, especially in logistics operations. As the Senior Manager of Logistics Operations, you'll ensure B2C and B2B orders are processed and shipped timely, with attention to detail in every step. You'll also be responsible for addressing any outliers swiftly and effectively, making sure we always put our best foot forward.

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Is there room for career growth as a Senior Manager of Logistics Operations at Pair Eyewear?

Absolutely! Pair Eyewear values personal and professional development. In the Senior Manager of Logistics Operations role, you will take on challenging projects, develop your leadership skills, and the innovations you implement can pave the way for further advancement opportunities within the company.

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What is the company culture like at Pair Eyewear?

The culture at Pair Eyewear is rooted in collaboration, empathy, and innovation. As a Senior Manager of Logistics Operations, you'll be joining a passionate team that believes in making a difference in the eyewear world. We encourage sharing ideas openly and fostering an environment where everyone works together towards common goals.

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How does Pair Eyewear approach diversity and inclusion in hiring?

Pair Eyewear is committed to being an equal opportunity employer. We welcome applicants from diverse backgrounds and ensure that all qualified candidates, including those with criminal histories, have equal consideration for employment, regardless of various personal characteristics. Inclusion is a big part of our identity.

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What kind of projects will the Senior Manager of Logistics Operations work on?

In the Senior Manager of Logistics Operations role at Pair Eyewear, you will be engaged in meaningful projects such as planning for international expansion and preparing for peak holiday seasons. These projects will require collaborative efforts with cross-functional teams to ensure seamless execution and ongoing improvement in logistics performance.

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Common Interview Questions for Senior Manager of Logistics Operations
What strategies do you use to manage logistics operations efficiently?

When answering this question in your interview for the Senior Manager of Logistics Operations position at Pair Eyewear, focus on specific methodologies or practices you've implemented, such as lean management or just-in-time inventory. Highlight your ability to assess and refine processes to eliminate waste and ensure timely deliveries.

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Can you describe your experience with 3PL management?

In your interview for the Senior Manager of Logistics Operations, discuss your previous roles working with third-party logistics providers. Highlight any key performance metrics you've improved and the strategies you used to build strong relationships with 3PL partners to ensure service level agreements (SLAs) are met.

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How do you handle logistics challenges during peak seasons?

A great way to approach this question is to describe specific instances where you've successfully navigated peak seasons. Discuss your planning procedures, staffing strategies, and how you adapt to fluctuating demand to maintain service quality.

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What inventory control practices do you consider essential?

Focus on your detailed knowledge of inventory control practices when answering this question. Talk about techniques such as cycle counting, the use of ERP systems, and your approach to mitigating stock discrepancies to ensure accuracy and efficiency.

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How do you ensure effective communication within your team?

When responding, convey your commitment to fostering open communication in your team. Share examples of collaborative tools you utilize, or give instances where you've encouraged team meetings to discuss issues and celebrate successes, fostering a supportive work environment.

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Can you give an example of how you improved logistics processes in your previous roles?

Provide a specific example of a process you identified as needing improvement in logistics operations. Discuss the steps you took to analyze and implement a new solution, as well as the measurable outcomes resulting from your efforts in efficiency or cost reduction.

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What types of ERP systems have you worked with, and how have they benefited your logistics operations?

In your answer, describe your familiarity with ERP systems like Netsuite, emphasizing how these tools streamline logistics operations, enhance reporting, and improve inventory accuracy. Share examples of how you harnessed these systems to make data-driven decisions or support operational efficiency.

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How do you approach team development in logistics operations?

Discuss your passion for mentoring and developing your team members. Explain your approach to providing constructive feedback, encouraging professional growth, and how you empower individuals to take ownership of their roles within the logistics operation.

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What metrics do you prioritize when assessing logistics performance?

Describe the key performance indicators (KPIs) you track, such as on-time delivery rates, order accuracy, and inventory turnover. Explain how you use these metrics to make informed decisions and enhance operational effectiveness.

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How would you provide excellent customer service within the logistics framework?

Discuss your understanding that logistics is a crucial part of customer experience. Share your strategies for ensuring timely deliveries, managing customer queries, and addressing potential hiccups efficiently to maintain high levels of customer satisfaction.

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At Pair, we believe wearing the same thing every day can be dull. Life is short. Change is good. Each day is wonderfully unpredictable, and change is what helps us feel most alive. We invite you to reward your evolving passions, joys, and daily sp...

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DATE POSTED
November 24, 2024

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