Administrative Assistant - Bi-lingual (English/Spanish)

In-person role at our El Segundo, CA office, and the Los Angeles International Airport. 

Bi-lingual (English/Spanish) Required

Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed by using our individual personalities and having fun along the way.

Want to grow your career? We welcome you come aboard and join Pacific Aviation!

We are an airport service provider dedicated to providing exceptional customer service for some of the world’s finest airlines across all their service needs including passenger services, flight operations, cargo services, charter flights, cleaning services, and more. Pacific Aviation operates in three central hubs across the West Coast – Los Angeles, San Francisco, and Seattle, and have recently expanded to the East Coast.

By developing and growing our people, we know that our team members are the reason for our 30-year plus success record.

Position Overview

The Administrative Assistant plays a vital role in creating an exceptional experience for our team members through dedicated support, service-focused solutions, and a commitment to fostering a positive workplace culture. As a trusted partner to both team members and leadership, this role ensures the efficient processing of Los Angeles World Airports’ (LAWA) badging requirements while building strong relationships across the organization.

Core Responsibilities

• Manage airport badging and CBP applications, from new hires, to renewals, to deactivations.
• Work with HR department and account managers to ensure relevant points of contact are aware of candidates and/or employees' badge status from start to finish.
• Accurate filing of badging records in personnel files.
• Monitor general admin email in-box and respond to employee inquiries with regards to badging and related topics.
• Perform other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence before ultimately distributing to relevant audience.
• Translate from English-to-Spanish and from Spanish-to-English, either verbally or in writing.
• Assist with bilingual onboarding, facilitating new hire orientation in Spanish.
• Conducting research as directed by management for miscellaneous assignments.
• Act as back-up to the HR Office Assistant as needed (i.e. coverage during lunch hours, sick days or vacation).

Required

• Experience with exceptional customer service delivery
• 1-2+ years of administrative assistant experience
• Bi-lingual (English/Spanish)

Preferred

• Experience with ATS and HRIS systems that enhance team member service delivery
• Some knowledge of HR practices and employment laws

Skills & Competencies

• Ability to speak, read and write in English and Spanish
• Strong organizational and time management abilities with keen attention to detail and focus on team member satisfaction
• Excellence in interpersonal communication with genuine commitment to confidentiality and building trust
• Creative problem-solving abilities with focus on positive resolutions
• Proficient computer skills, including Microsoft Office
• Strong verbal and written communication
• Possess professionalism, problem-solving and organization
• Working knowledge of general office equipment
• Comfortable with routinely shifting demands
• High school diploma or equivalent

Working Conditions & Requirements

• Part-time, in-office position with possibility to change to full-time (minimum 32 hours/week)
• Office environment requiring prolonged periods at desk and computer work
• Reports to Supervisor, HR Solutions

Our Compensation & Benefits: 

·        Pay range of: $21.00 to $22.50 per hour depending on experience 

·        Paid Time Off: Vacation, sick leave, and holidays 

·        Medical, Dental, Vision, and voluntary benefits

·        Professional development opportunities 

·        Fun and dynamic work environment 

If You Like What You See, What Are You Waiting For?

You will be joining an amazing team with great leaders and team members who work hard and have fun while at work. If this all sounds good, and you meet our job requirements, please let us know by applying. If your skills are compatible with our needs, we would love to chat with you.

Pacific Aviation is an equal opportunity employer, we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.