Weekend Member Support Representative

Job Summary

A company is looking for a Weekend Member Support Representative responsible for delivering exceptional care to members through various support channels.

Key Responsibilities

• Manage a high volume of inbound member calls professionally and empathetically
• Respond to member inquiries and ensure quality experiences across multiple communication channels
• Document member interactions and collaborate with team members to meet service level agreements

Required Qualifications

• High school degree or equivalent required
• Previous experience in hospitality, member services, or customer support
• Ability to navigate various software applications, including CRM systems
• Strong time management and organizational skills
• Ability to work independently and as part of a remote team