Customer Service Advisor

Online Learning College is looking for a friendly and proactive Customer Service Advisor to join our team. In this essential role, you will be the first point of contact for our learners, providing exceptional support and guidance throughout their educational journey. Your main responsibilities will include answering queries, resolving issues, and ensuring a smooth experience for our students as they engage with our online learning platform. We value excellent customer service and are seeking an individual who is passionate about helping others succeed in their learning objectives. By joining us, you will not only contribute to our learners' success but also be part of an innovative and supportive educational environment.

Responsibilities

• Respond to learner inquiries via phone, email, and chat promptly and efficiently.
• Provide accurate information regarding courses, enrollment processes, and support services.
• Assist learners in navigating the online platform and troubleshooting issues.
• Maintain records of customer interactions and feedback.
• Collaborate with other teams to ensure learner needs are met effectively.
• Contribute to ongoing improvements in customer service processes.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.
• Proficient computer skills, including experience with help desk software and Microsoft Office.
• Ability to work well in a team and independently.
• Previous experience in customer service is preferred but not required.