Ohio Licensed Client Advocate

Job Summary

A company is looking for a Client Advocate to support employers, brokers, and carriers in navigating employee health benefits.

Key Responsibilities

• Respond to support tickets and ensure quality service interactions
• Understand and explain ERISA compliance requirements and troubleshoot client issues
• Lead ad-hoc projects, meet deadlines, and maintain strong relationships with vendors

Required Qualifications

• Bachelor's degree or equivalent experience in employee benefits or ERISA compliance
• 3+ years of experience in a similar role, preferred
• Experience working with insurance carriers, brokers, and third-party vendors
• Strong emotional intelligence and self-awareness for handling sensitive interactions
• COBRA certification or other relevant healthcare/benefits certifications a plus