Online Chat Representative

Northern Improvement Company, one of the area’s largest construction firms, was incorporated in 1935 as a successor to McCormick Dray Line, McCormick Transfer, and McCormick Construction Company.

We are the leading midwest highway, heavy, and municipal contractor. Our 75+ years of experience will deliver superb service and excellent products for your project whether you are seeking expertise in concrete, asphalt, pipelines, rocks, or dirt.

We are seeking a dedicated and enthusiastic Online Chat Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, Tech Support if necessary and ensure a positive experience for all customers. The ideal candidate will possess strong communication skills and the ability to analyze customer needs effectively.

Responsibilities

• Provide prompt and professional responses to guest inquiries via live chat.

• Assist guests with reservation modifications and cancellations.

• Resolve customer complaints and issues with empathy and effective problem-solving strategies.

• Provide information about hotel services, policies, and local attractions.

• Document guest interactions and maintain accurate records in the system.

• Work collaboratively with other departments to ensure guest satisfaction.

• Stay informed about hotel promotions and offerings to effectively assist guests.

Requirements

• High school diploma or equivalent; degree in hospitality or customer service related field preferred.

• Proven experience in a customer service or support role, preferably in a remote setting.

• Excellent written communication skills with a professional tone.

• Strong problem-solving skills and the ability to work independently.

• Familiarity with live chat software and CRM tools is a plus.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Passion for customer service and a commitment to exceeding guest expectations.

Our Benefits Include*
• Flexible Paid Time Off
• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance