North Carolina Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities:

• Serve as the primary advocate for healthcare providers, resolving issues efficiently
• Provide support through calls, chats, and emails while navigating multiple systems
• Collaborate with internal partners to ensure timely issue resolution and promote self-service tools

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Experience with computers and the ability to navigate complex systems
• Ability to work flexible 8-hour shifts during specified business hours