Customer Service Representative, Industrial Store

As a Customer Service Representative at Norco, you will be responsible for welcoming and assisting customers, both in-store and over the phone. This includes answering product inquiries, processing orders accurately, managing cash transactions, stocking shelves, and resolving any customer issues that arise. You'll need to demonstrate strong knowledge of our welding and safety products to meet customer needs effectively.

To apply for the Customer Service Representative position at Norco, you should possess a high school diploma or equivalent and have outstanding verbal and written communication skills. Additionally, excellent customer service skills and the ability to handle multiple tasks efficiently are essential. Familiarity with industrial products and a physical capability to lift up to 50 lbs regularly will greatly benefit you in this role.

When you join Norco as a Customer Service Representative, you’ll receive comprehensive training to familiarize you with our products, services, and safety protocols. This training will ensure you can confidently assist customers and effectively navigate our systems, empowering you to provide the customized service our customers expect.

The salary range for a Customer Service Representative at Norco starts from $19.00 to $21.00 per hour, depending on your experience. Along with a competitive wage, you’ll also enjoy various benefits, making this an attractive opportunity for those passionate about customer service in a thriving industry.

Norco is committed to supporting employee growth through various initiatives, including an Employee Tuition Reimbursement program and continuous on-the-job training. As part of our family-oriented culture, we also encourage professional development through workshops and career advancement opportunities within our expansive company structure.

Absolutely! Norco is proud to be an Equal Opportunity/Affirmative Action Employer. We are dedicated to creating a diverse and inclusive work environment and provide equal employment opportunities regardless of race, color, religion, age, sex, disability status, or any other characteristic protected by law.

Customer Service Representatives at Norco enjoy a comprehensive benefits package, including health, vision, and dental insurance, an Employee Stock Ownership Plan (ESOP), a 401(k) with employer matching, a wellness program, and an employee discount on products sold by Norco, among others. These benefits reflect our commitment to the well-being of our employees.

In answering this question, think of a specific situation where your actions positively impacted a customer's experience. Highlight how you identified their needs, the steps you took to address them, and the outcome. This could involve resolving a complaint, going above and beyond to assist with a product, or efficiently handling a busy period at the store.

In an interview, emphasize your communication skills and patience when dealing with difficult customers. Explain a methodical approach you take, like actively listening to their concerns, remaining calm, and providing clear solutions. Share an example where you successfully turned a negative experience into a positive one.

Share your strategies for prioritization and time management, like maintaining a to-do list or using a digital calendar. You could also mention specific tools or techniques that help you manage tasks efficiently. Providing an example of a particularly busy day can illustrate your ability to stay organized and focused under pressure.

Be specific about what attracts you to Norco, whether it's our mission of 'Serving You Better', our family-oriented culture, or the employee stock ownership plan. Connect the company's values with your personal beliefs about customer service and teamwork to show your enthusiasm for contributing to our goals.

Even if you've limited experience with industrial products, you can discuss your eagerness to learn. If you have any past roles where you handled similar products or services, highlight that experience, focusing on how it relates to the Customer Service Representative position.

Explain your approach to assessing urgency and importance when prioritizing customer orders. Mention strategies like first-come-first-served, recognizing frequent customers, or addressing issues that may impact other pending orders. Stress the importance of maintaining clear communication with customers about potential delays.

Consider an instance where you had to quickly adapt to new information or a change in a process. Discuss how you approached the challenge, whether through independent research, seeking guidance from colleagues, or hands-on practice, and how this experience improved your skills or knowledge.

Focus on how collaboration with colleagues enhances customer service delivery. Provide examples of times when you worked with teammates to resolve issues efficiently or improved the customer experience. Highlight your belief that sharing knowledge and resources creates a stronger support system.

Discuss organizational tools or techniques you utilize to manage multiple inquiries effectively, such as note-taking, using CRM systems, or setting reminders. Provide context regarding how these practices help you deliver prompt and accurate service to each customer despite a busy environment.

Be honest and highlight your commitment to helping customers. You could explain your approach, such as assuring the customer that you will find the correct information quickly and either researching it yourself or connecting them with someone who can assist. Emphasize professionalism and a customer-first mindset.