Vice President of SaaS Sales, Merchant Relationship Management

NMI is looking for a Vice President of SaaS Sales, Merchant Relationship Management! In this role, you will be a strategic sales leader who is passionate about exceeding customer expectations and being part of a dynamic, successful, and rapidly growing fintech company. If you excel in working in a consultative sales environment and are motivated by enabling the success of the team you coach and support, this role is for you!

In this position you will:

• Develop and Execute Sales Strategy: Define a clear sales strategy aligned with company goals, identifying target markets, segments, and key performance indicators (KPIs).
• Drive Revenue Growth: Establish revenue targets, forecast sales performance, and ensure the team meets or exceeds quarterly and annual quotas.
• Lead Full Sales Lifecycle Management: Oversee lead generation, pipeline management, deal negotiations, and contract execution in a consultative selling environment.
• Collaborate Cross-Functionally: Work closely with Product, Marketing, and Customer Success teams to align product roadmaps, refine messaging, and optimize the customer journey.
• Optimize Pricing & Packaging Strategies: Partner with Revenue Acceleration, Product, and Finance to design competitive pricing models that address market needs and drive sustainable growth.
• Lead Customer Expansion & Retention Efforts: Collaborate with Account Management and Customer Success teams to identify cross-sell and upsell opportunities that boost customer lifetime value.
• Partner with Senior Leadership: Team up with the CRO, VP of Customer Experience, and other stakeholders to design the MRM support model for pre-sales, implementation, partner expansion, and ongoing customer success.
• Architect MRM Solutions: Develop both general and custom solutions that drive growth for our partners.

What we are hoping you will bring to the NMI team:

• Extensive Sales Leadership Experience: 10+ years in sales, with direct experience building and leading pre- and post-sales teams. Fintech/payments expertise is a priority.
• Track Record in SaaS/Tech Sales: Proven success in B2B software or technology sales, ideally with merchant or payment-related solutions.
• Pre-Sales & Implementation Know-How: Experience with pre-sales solution consulting, designing client-specific architectures, and driving adoption post-sale.
• Payments Industry Expertise: Familiarity with selling to ISOs, ISVs, banks, or other key players in the payments ecosystem.
• Analytical & Data-Driven Mindset: Ability to leverage sales metrics and analytics for forecasting, decision-making, and strategic planning.
• Exceptional Communication & Negotiation Skills: Adept at engaging executives at all levels, driving consensus, and closing high-value deals.
• Strategic Vision & Execution: Proven ability to develop go-to-market strategies that produce measurable revenue growth and market share expansion.
• Team-Building & People Development: Passion for hiring, coaching, and mentoring high-performing sales professionals in a collaborative, inclusive environment.
• Cross-Functional Collaboration: Comfort working with Product, Marketing, Operations, and Customer Success to align sales initiatives with broader company objectives.
• Proven Ability to Manage Change: Success in fast-paced or rapidly evolving environments, with the flexibility to pivot strategies as needed.
• Customer-Centric Mindset: Commitment to understanding client needs, delivering real value, and fostering long-term relationships.

We Offer:

• A remote first culture!
• Competitive compensation + commissions 
• Health Insurance + benefits
• Personal growth and advancement opportunities
• Vacation & sick time
• 13 Paid Holidays
• Gym membership discount
• Company volunteer days

Please check out our careers page: https://www.nmi.com/eu/careers/company

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

We’re looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, then get in touch! Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks. 

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Competitive salary + commissions 
• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

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