SMB Sales Manager

About us

Platzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.

As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students. We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City.

💡 Please be sure to read https://platzi.com/notrabajar to find out why you should not work with us 😉. Yes, read it before applying. Also, read https://platzi.com/cultura as a foundational document for our team.

Summary

The SMB Sales Manager will be responsible for leading and scaling our Small and Medium Business (SMB) sales team, reporting directly to the Head of Sales. This role will focus on developing and executing sales strategies to drive revenue growth within the SMB segment, managing a sales team, and optimizing processes to increase customer acquisition.

Success in this role requires a strong leadership mindset, strategic thinking, and the ability to build, train, and manage a high-performing sales team focused on SMB clients.

Description

The SMB Sales Manager is responsible for meeting revenue targets for both new and existing customers, ensuring consistent growth within the segment. This includes improving lead-to-sale conversion rates, securing contract renewals, and identifying upsell opportunities to maximize business potential.

Leading the SMB sales team, this role focuses on developing sales skills, providing support to meet targets, and ensuring a high level of execution throughout the sales funnel. Coaching and direct involvement in deal closures may be required to drive performance and results.

An essential part of the role is optimizing sales processes by maintaining an efficient workflow, leveraging CRM tools effectively, and ensuring accurate data tracking and lead classification. The focus is on maximizing conversions from existing leads, rather than generating new ones.

Collaboration with marketing is key to refining lead quality and conversion strategies. Additionally, the SMB Sales Manager provides support to the Head of Sales in coordinating the Enterprise sales team, though without direct management responsibilities.

This position plays a vital role in ensuring the SMB sales team operates efficiently, converts leads effectively, and drives revenue growth through retention and upsells.

Qualifications

• At least 3 years of experience in sales leadership, preferably in SMB sales, B2B sales, or SaaS.
• Proven track record of managing and scaling a high-performing sales team.
• Strong analytical mindset, with experience in sales tracking, reporting, and optimization.
• Excellent communication and negotiation skills.
• Fluency in Spanish and English.
• Experience in edtech, SaaS, or B2B sales is preferred.

💻 Hardware

With Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories.

📗 Books

We provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too 😉.

🐣 Maternity/Paternity Leave

At Platzi, we believe in gender equity and the importance of parents in the upbringing and care of their children. We make this a reality for new mothers and fathers through extended maternity and paternity leave.

💸 Option Pool

All members of the Platzi Team have the opportunity to own a part of Platzi and have company shares.

🌴 Vacation

You have 15 days of vacation per year regardless of the country you are in, starting from the moment you join the team.

💆‍♂️ Online Therapy

We care about your emotional health by covering the first four online therapy sessions with specialized companies.

🌐 Team Syncs

Although we are in different parts of the world, Platzi teams meet in person during the year to exchange ideas, build, and strengthen bonds.

🏖️ Villa Platzi

Every year, the entire team gathers somewhere in the world for a week to meet face-to-face, get to know each other, have interesting discussions, and plan ambitious projects.