Client Services Intern

Reports To:     Senior Manager, Client Services Operations

Job Overview:  The purpose of this internship is to provide a unique opportunity to assist the day-to-day operations of the Client Services department for an NFL Franchise. The Intern will become an integral part in creating a superior experience for Giants season ticket members.  The ideal candidate should exhibit a strong work ethic and can maintain a professional demeanor in the presence of clients and VIPs.  

Responsibilities/Functions:

The primary responsibilities of the Client Services Intern include, but are not limited to, the following:

• Provide operational support for Giants events as well as home games including guest check-in, set-up & breakdown, and reports/recaps.
• Communicate with season ticket members via phone and email.  Handle any requests and/or complaints.
• Responsible for gameday preparation & delivery (gift bags, signage, suite requests, etc.).
• Prepare gameday staff assignments and task sheets.
• Oversee department inventory and gifting; order fulfillment and shipping, giftbags, restocking items.
• Accompany alumni for meet and greets and suite visits.
• Assist suite team with suite logo displays, gameday deliveries and food and beverage lists.
• Track suite visits, field passes, and gameday notes in Salesforce.
• All other tasks assigned by management.

• Bachelor’s degree or college senior.
• Excellent interpersonal skills and ability to interact and relate with all types of people.
• Strong work ethic, willingness to accept all assignments, quick learner.
• Ability to multi-task and work in a fast-paced environment, while maintaining attention to detail.
• Familiar with football and sports industry trends.
• Experience using Microsoft Office Suite and Outlook Email Management.
• Archtics experience a plus.
• Must be punctual, reliable and have transportation to and from Quest Diagnostics Training Center and MetLife Stadium (both in East Rutherford, NJ).
• Available to work 40 hours a week from July through the end of season.
• Must be able to work flexible hours including evenings, weekends, and holidays.  Expected to work all Giants home games and events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

• Retirement Plan (401k)
• Paid Time Off (Sick & Company Holidays)