Clinical Growth Support Specialist
Who We Are
NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.
While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.
What We Do:
How We Do It:
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.
How You Will Help:
We are seeking a Clinical Growth Support Specialist to join our expanding team. This role combines clinical expertise with technological know-how to support our clients throughout their journey—from initial engagement and implementation to ongoing growth and optimization. The ideal candidate will leverage their clinical background to serve as a trusted advisor, helping healthcare organizations effectively integrate our platform into their clinical workflows to enhance behavioral health service delivery.
Responsibilities:
Client Engagement & Growth Support
- Serve as a clinical subject matter expert to establish credibility and build relationships with healthcare stakeholders
- Conduct organizational readiness assessments to evaluate client needs and preparedness
- Identify areas of opportunity and challenge for prospective and existing clients
- Develop and refine clinical workflows that align with client goals and optimize platform utilization
- Support ROI analyses incorporating relevant quality metrics and value-based care considerations
- Translate complex clinical concepts to diverse stakeholder audiences
Implementation & Training
- Guide clients through implementation process with a focus on clinical best practices
- Develop and lead clinical training sessions for staff and providers on platform functionality
- Provide ongoing consultation through office hours and check-ins throughout implementation
- Support goal setting and KPI development aligned with client objectives and measurable outcomes
- Attend client sites as needed to facilitate successful implementation and adoption
- Create resources and documentation to support effective utilization of the platform
Quality Improvement & Data Consultation
- Analyze clinical data to provide meaningful insights that drive program improvement
- Collaborate with healthcare teams to develop and implement quality improvement initiatives
- Review performance metrics and caseload reports to ensure program efficacy and fidelity
- Consult on evidence-based practices and clinical guidelines relevant to client needs
- Identify opportunities for program expansion and enhancement based on outcomes data
- Support clients in measuring and demonstrating clinical impact and value
About You:
Required
- Master's degree in Social Work, Counseling, Psychology, or related behavioral health field
- Active clinical license (LCSW, LPC, LMFT, PhD, PsyD)
- Minimum 5 years of clinical experience in behavioral health, with preference for integrated care settings
- Knowledge of evidence-based practices for mental health and substance use disorders
- Understanding of healthcare quality metrics and value-based care models
- Excellent communication, presentation, and interpersonal skills
- Ability to translate complex clinical concepts to diverse audiences
- Proficiency with electronic health records and comfort with technology
- Willingness to travel up to 25% for client implementations and meetings
Preferred
- Experience with Collaborative Care Model (CoCM) or other integrated behavioral health models
- Background in healthcare consulting, training, or implementation
- Knowledge of healthcare reimbursement models, including Medicare/Medicaid billing
- Experience with quality improvement methodologies
- Project management skills or certification
- Previous experience in a healthcare technology environment
Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
What We Believe:
NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
As a HIPAA compliant organization
All team members shall:
-
Act in accordance with NeuroFlow’s Information Security Policies.
-
Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
-
Report security events or other risks to the organization
-
Execute organizational security processes or activities
-
Perform security responsibilities that defined and communicated for their role
-
Be responsible for their actions regarding the security of organization
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
By
NeuroFlow
NeuroFlow provides best-in-class technology and care services for effective integration of behavioral health at scale. Our platform enables innovative health plans, leading health systems, and government organizations to capture behavioral health...
11 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
