Network Monitoring Technician

Job Summary

A company is looking for a Network Monitoring Technician 2.

Key Responsibilities

• Monitor the Global NG Enterprise infrastructure and services, engaging in the incident management process
• Coordinate the resolution of IT-related outages and issues with internal and external support teams
• Manage major incidents by notifying affected customers and tracking the resolution progress

Required Qualifications

• High School Diploma and 2 years of related experience or an Associate's degree in a related discipline
• Knowledge of network infrastructure topologies and troubleshooting techniques
• Ability to establish and manage bridge calls for incidents and outages
• Must be flexible and available for on-call support across various shifts, including weekends and holidays
• Strong commitment to teamwork and collaboration