Solutions Engineer

NetBox Labs is looking for a Solutions Engineer with 3+ years of direct, enterprise SE experience or 5+ years of total experience to play a critical role in acquiring and growing new customers.  Reporting to the Chief Revenue Officer, you will drive the technical aspects of our Enterprise sales cycle and will serve as a trusted advisor and product advocate for the company’s offerings.

In this role you will:

• Collaborate with Account Executives to design and implement account specific strategies, qualify prospects for technical fit, and improve win rates.

• Champion the technical positioning of NetBox Labs products during customer engagements, educate customers and prospects on NetBox Labs solutions, and run technical product demonstrations and proofs of concept.

• Analyze and understand customer and prospect technical environments, use cases, requirements, and challenges. 

• Translate technical aspects of an environment and product solution into “big picture” value statements and “technical win” strategy in conjunction with Sales.

• Design, set success criteria, and run playbooks and proofs of concept to drive the technical win with prospects.

• Continually act as a liaison and voice of the customer among product development, marketing, sales, and delivery teams and provide thoughtful customer technical feedback to the product team. 

• Stay up to speed on new product features, complementary tools, and competitor solutions.

• Assist customer success and product teams with post-sales troubleshooting and account expansion as needed.

You will work closely with:

• Account Executives and other Solutions Engineers.

• The Product and Engineering organizations.

• The Customer Success and Support organizations.

• The Product Marketing function to develop content that drives interest and expertise in NetBox and our other products.

• The Chief Revenue Officer to drive the technical sales strategy focused on delivery of successful sales outcomes and engaged customers.

It would be fantastic if you have the following background:

• 1+ years of experience selling enterprise SaaS or Open Source SaaS offerings to Network Engineering teams, Network Management teams, or other technical Enterprise buyers. 

• 2+ years of experience working in a fast paced startup environment.

• Ability to discuss and explain complicated technical topics in a clear and easy to understand manner.

• Ability to articulate the business value of complex, technical enterprise products built on open source technology. 

• Good project management skills, follow up, attention to detail, particularly with regard to running the technical aspects of a complex, enterprise sales engagement.

• Self Starter, and finisher; ability to work independently, take ownership, and move rapidly toward successful conclusion of enterprise deals. 

• Drive and competitiveness, underlined by a strong desire to win.

• Strong presentation, written,  and verbal communication skills.

• Experience coding in Python or related languages and using cloud APIs is a big plus.

Comp and benefits:

• Competitive compensation package

• Meaningful, early employee Series A equity

• Above market pension contribution in excess of statutory minimum

• Flexible, unlimited PTO

• Generous parental leave

• Choice of tech – choose your laptop when you join

• New hire office supplies allowance

• Global team off-sites

Our culture and values: 

• We own and solve problems with an innovative mindset and high attention to detail. We are always striving for improvements in our platform and methodologies. 

• We put our community first and support our colleagues by sharing our knowledge and providing constructive feedback.

• We value simplicity and focus and think twice before adding complexity. 

• Given we are a remote-first team located all over the world, we value strong communication skills and an open, transparent culture. We use Google Apps, Slack, Zoom and Notion to collaborate in real time and work asynchronously. We also get together during the year at company events, plus at industry conferences, and meetups.

About NetBox Labs:

NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.

NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.

NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.