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RN Patient Care Coordinator

Nashville General Hospital is hiring a RN Patient Care Coordinator for full-time Days!   
      
This position provides an integral role as an interdisciplinary team whose purpose is to improve the ability of patients designated as moderate and high risk to maintain and improve their health and avoid preventable emergency department visits and hospitalizations.  The CCT Nurse Coordinator, with the assistance of the CCT multidisciplinary team, will ensure continuity and coordination of care across transitions, including hospital/community facility to home; will identify barriers and facilitate optimal care delivery, including addressing gaps, medical, pharmaceutical, and social needs; and will develop a comprehensive care plan to address those needs that include prevention, patient self-management, access to community resources and education about their chronic disease condition. *On-call and weekend coverage rotation*   
    
As a RN Patient Care Coordinator, you will:
  • Assist in the management of patients with chronic diseases following established protocols and systems for disease management in collaboration with providers.
  • Conduct home visits to assess patient needs, implement care plans, and follow up on patients 
  • Create and maintain schedules for clinicians 
  • Provides telephonic outreach and in-person consultation to members identified as medium and high risk, having a chronic condition(s) and in need of preventive services.
  • Collects in-depth health information about a member’s health history as well as assessing a member’s individual needs to assist in identifying higher-risk members and develop a comprehensive plan of care addressing these needs.
  • Provide patient and family education on prevention, early detection of exacerbations of chronic disease and development and implementation of a chronic disease action plan. 
  • Conducts comprehensive nursing coverage for triage and assessments including medical, behavioral, and social needs of the patient identifying services patient has received, reasons for prior admissions and any gaps in care based on evidence based clinical standards and communicate findings with the patient's primary care physician. 
Required Skills & Qualifications:     
  • Active license to practice as a practical or registered nurse in the state of Tennessee
  • Bachelor’s degree in Nursing preferred
  • 3 years of Clinical Experience preferred
  • BLS certification required 
    
About Nashville General Hospital    
    
Nashville General Hospital (NGH) is Nashville’s original community-based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community    
    
Our benefits include:    
  • Medical, Dental, and Vision Insurance within first 31 days of employment
  • Programs to reduce share of deductible and total out-of-pocket expenses
  • Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
  • Short and Long-Term Disability - up to 60% of eligible weekly pay
  • Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
  • Retirement Plan - eligible up to IRS max limits and includes company contribution
  • Shift and Weekend Differential Pay Offered on Nights and Weekends
  • Tuition Reimbursement for employee and dependents
  • 12 paid holidays - any holiday worked is another holiday banked
  • Flexible Spending Accounts
  • Free Parking for all employees
    
 Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.   

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About RN Patient Care Coordinator, Nashville General Hospital

Nashville General Hospital is on the lookout for a passionate RN Patient Care Coordinator to join our vibrant healthcare team for full-time Days! In this vital role, you'll be part of an interdisciplinary team dedicated to empowering our patients, particularly those who are classified as moderate to high risk. Your mission? To help them stay healthy and reduce unnecessary visits to the emergency department or hospitalizations. As an RN Patient Care Coordinator, you will play an essential part in ensuring that our patients receive seamless care during transitions from hospital or community facilities to home. This will involve identifying and addressing barriers that may hinder optimal care delivery, whether they be medical, pharmaceutical, or social. You’ll have the opportunity to develop comprehensive care plans tailored to patients' needs, focusing on prevention and education about chronic conditions. Your responsibilities will also include conducting home visits, providing both telephonic outreach and in-person consultations, and creating schedules for clinicians. Plus, with our on-call and weekend coverage rotation, no two days will ever be the same! Come and make a difference at Nashville General Hospital, a community-focused healthcare provider that has been serving Nashville and Davidson County with dedication and integrity!

Frequently Asked Questions (FAQs) for RN Patient Care Coordinator Role at Nashville General Hospital
What are the responsibilities of an RN Patient Care Coordinator at Nashville General Hospital?

As an RN Patient Care Coordinator at Nashville General Hospital, you will engage in a variety of tasks aimed at improving patient health outcomes. Your duties will include conducting home visits, developing comprehensive care plans, assisting patients with chronic disease management, and ensuring continuity of care during transitions. Furthermore, you'll provide education on disease prevention and work with interdisciplinary teams to identify and address the social, medical, and pharmaceutical needs of high-risk patients.

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What qualifications are needed for the RN Patient Care Coordinator position at Nashville General Hospital?

To qualify for the RN Patient Care Coordinator role at Nashville General Hospital, you'll need an active nursing license in Tennessee, with a Bachelor’s degree in Nursing preferred. Additionally, having at least three years of clinical experience is highly desirable, as well as current BLS certification. Your expertise will play a crucial role in supporting our patients and their care journeys.

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How does Nashville General Hospital support its RN Patient Care Coordinators?

Nashville General Hospital invests in its RN Patient Care Coordinators by offering a robust benefits package that includes medical, dental, and vision insurance, retirement plans, life insurance, and generous paid time off, including 12 paid holidays. Other support programs, such as tuition reimbursement and Metro Health Incentive Program, help ensure that you have the resources to thrive both professionally and personally.

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What does a typical day look like for an RN Patient Care Coordinator at Nashville General Hospital?

A typical day for an RN Patient Care Coordinator at Nashville General Hospital involves a mix of home visits, patient assessments, and collaborating with clinical teams. You'll create and monitor care plans, conduct consultations, and be involved in telephonic outreach to ensure that high-risk patients are receiving the care they need. Each day brings unique challenges and rewards as you make a meaningful impact on patient lives.

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What impact does the RN Patient Care Coordinator have on patient health at Nashville General Hospital?

The RN Patient Care Coordinator role directly impacts patient health outcomes at Nashville General Hospital. By focusing on high-risk patients, you're able to identify gaps in care, prevent hospital readmissions, and equip patients with the tools they need to manage their chronic conditions. Your work fosters better health management and enhances the overall wellbeing of the community.

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What kind of training and development opportunities are available for RN Patient Care Coordinators at Nashville General Hospital?

At Nashville General Hospital, RN Patient Care Coordinators have access to various training and development opportunities designed to enhance their skills. This includes ongoing education, workshops, mentorship experiences, and support for pursuing certifications relevant to the role. We believe in continuous learning and development to help you succeed.

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Is there a need for on-call availability for the RN Patient Care Coordinator position at Nashville General Hospital?

Yes, the RN Patient Care Coordinator position at Nashville General Hospital does require on-call and weekend coverage rotation. This ensures that our patients receive continuous and responsive care, making it essential for coordinators to be available outside regular hours occasionally. This flexible schedule can lead to fulfilling experiences as you provide critical support when it’s needed most.

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Common Interview Questions for RN Patient Care Coordinator
What experience do you have in managing chronic disease care as an RN Patient Care Coordinator?

When discussing your experience, focus on specific examples where you've developed care plans for patients with chronic illnesses. Highlight your ability to conduct assessments, collaborate with multidisciplinary teams, and monitor the implementation of care plans. Emphasize the positive outcomes your patients experienced under your care.

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Can you describe your approach to conducting home visits?

Discuss your methodical approach to home visits, emphasizing the importance of patient comfort and trust. Explain how you assess the patient's environment, collect health information, and adapt care plans based on their unique needs and circumstances. Share instances where your direct involvement made a significant difference.

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How do you ensure continuity of care for patients transitioning from hospital to home?

Describe your strategies for ensuring continuity of care, such as developing collaborative care plans, conducting follow-ups, and maintaining communication with both patients and healthcare providers. Provide examples of how you've successfully facilitated safe transitions, addressing barriers or gaps along the way.

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What methods do you use to educate patients about their conditions?

Outline your techniques for patient education, including using simple language, leveraging visual aids, and tailoring information to a patient's comprehension level. Discuss how you assess understanding and encourage questions, ensuring the patient feels empowered to manage their health effectively.

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What steps do you take to identify high-risk patients?

Explain your process for identifying high-risk patients, such as using specific indicators, conducting thorough assessments, and collaborating with healthcare teams. Emphasize the importance of early intervention and how your proactive approach can significantly impact patient outcomes.

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How do you handle challenges or barriers you encounter while coordinating care?

Discuss your problem-solving skills, emphasizing how you approach challenges with empathy and creativity. Provide examples of specific barriers you've successfully navigated, whether they were logistical, financial, or related to patient engagement.

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What experience do you have with telephonic patient outreach?

Share your experience with telephonic outreach, including how you initiate conversations, build rapport, and gather essential health information. Discuss how you tailor your communication style to meet the needs of different patients and drive engagement.

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How do you prioritize your tasks when managing multiple patients?

Describe your prioritization techniques, such as using a triaging system based on urgency and patient needs. Share how effective time management allows you to provide quality care to all your patients while minimizing burnout.

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What role does communication play in your effectiveness as an RN Patient Care Coordinator?

Highlight the critical role of communication in your work. Discuss how you maintain open lines of communication with patients, families, and healthcare teams to ensure everyone is informed and aligned on care plans, which leads to better patient outcomes.

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Why do you want to work at Nashville General Hospital as an RN Patient Care Coordinator?

Express your genuine passion for community health and a commitment to serving underserved populations. Discuss what attracted you to Nashville General Hospital's mission and the specific aspects of the healthcare environment that resonate with your personal values and career goals.

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Founded in 1890 as City Hospital, the area's original community hospital, Nashville General Hospital provides quality care for more than 58,000 patients each year, regardless of their ability to pay. Accredited by the Joint Commission, Nashville G...

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Full-time, on-site
DATE POSTED
November 26, 2024

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