Site Reliability Engineer

At Mural, a Site Reliability Engineer plays a critical role in designing and maintaining cloud-based infrastructure on Azure, ensuring that our services are reliable and scalable. You will automate deployment processes, collaborate with various teams for seamless integration, and participate in incident response, making significant contributions to the overall effectiveness of Mural's systems.

To join Mural as a Site Reliability Engineer, candidates should have at least 2 years of experience in software engineering, along with a solid understanding of building reliable and scalable systems. Familiarity with Terraform, Kubernetes, Linux administration, and cloud platforms is beneficial, combined with strong problem-solving and communication skills.

As a Site Reliability Engineer at Mural, you will primarily work with Azure for cloud infrastructure and tools like Terraform for automation. You'll have opportunities to engage with Kubernetes, Docker containers, and monitoring tools, ensuring that you stay at the forefront of technology in a vibrant environment.

Absolutely! Mural is dedicated to fostering an inclusive environment and welcomes applications from individuals of all backgrounds and identities. We ensure that reasonable accommodations are provided for candidates with disabilities to support their participation in the hiring process.

The work culture at Mural is collaborative, innovative, and supportive. As a Site Reliability Engineer, you'll be part of a small yet talented team where communication and teamwork are key. You'll have the freedom to adapt quickly to challenges and take ownership of your work while ensuring the stability of our vital services.

In your role as a Site Reliability Engineer at Mural, you will handle a variety of incidents that may affect system performance or reliability. This includes responding to production issues, conducting postmortems for continuous improvement, and collaborating across teams to ensure swift resolutions and ongoing stability.

At Mural, Site Reliability Engineers are encouraged to grow and evolve in their roles. You'll have opportunities to enhance your skills in automation, infrastructure management, and cloud technologies, with a supportive environment that promotes continuous learning and professional development.

When answering this question, describe your methodical approach, focusing on preparedness, immediate response, documentation, and postmortem analysis. Share examples of how you've implemented lessons learned to improve system reliability, showcasing your problem-solving skills and commitment to continuous improvement.

Focus on specific cloud platforms, such as Azure, that you have worked with, and elaborate on how you managed infrastructure as code. It's beneficial to highlight your experience with tools like Terraform and how you've designed scalable architectures, optimizing cost and performance.

Discuss the specific tools and methodologies you've employed for monitoring, such as metrics and logging. Mention examples like setting alerts for thresholds and your experience with monitoring tools that enhance visibility and allow for proactive issue resolution.

Share a structured response involving the context of the incident, your thought process in diagnosing the issue, the resolution steps you took, and the post-incident outcomes. Highlight your analytical and troubleshooting skills while emphasizing teamwork and communication.

Talk about the practices you follow, including automation in deployment with CI/CD pipelines, performing load tests, and implementing rollback strategies. Discuss how you balance speed with reliability, ensuring that systems are resilient and meet user needs.

Emphasize the importance of collaboration across teams, including development and operations. Discuss specific strategies you use to facilitate communication and teamwork, sharing examples of successful collaborations that led to better project outcomes.

Share details on your experience with Terraform or similar tools. Explain how you've utilized these tools to implement Infrastructure as Code, making systems more maintainable and scalable while reducing human error in deployments.

Discuss the fundamental security principles you apply, such as least privilege, regular audits, incident response planning, and compliance checks. Providing specific examples of security measures you've implemented in previous roles will help illustrate your knowledge.

If you have experience with Kubernetes, detail how you managed container orchestration, including deployment strategies, scaling applications, and maintaining service reliability. If not, discuss your understanding of Kubernetes and a willingness to learn more.

Craft a response that reflects your alignment with Mural's values and mission. Discuss your enthusiasm for working in a collaborative environment, your passion for ensuring system reliability, and how Mural’s focus on innovation resonates with your career aspirations.