Director, Client Operations, Fund of Fund Custody

As the Director, Client Operations at MUFG Investor Services, you'll oversee a dedicated team providing custody services to Fund of Hedge Fund clients, manage client relationships, and ensure operational excellence while implementing compliance protocols and assessments.

Candidates should possess a university degree focused on finance or accounting, coupled with proven experience in a management role within fund accounting or investor operations, especially related to AML/KYC regulations.

MUFG Investor Services fosters an environment of continuous growth and learning, encouraging the Director, Client Operations to participate in global projects while providing resources and feedback to elevate team performance.

The work environment at MUFG Investor Services promotes teamwork and open communication, allowing the Director, Client Operations to thrive while nurturing collaboration within the team and across departments.

Success in this role involves maintaining high client satisfaction, effective risk management, team development, and becoming a key player in enhancing services offered by MUFG Investor Services.

The core values of Trust, Challenge & Empowerment, Passion for Clients, and Openness and Honesty are integral to the role of Director, Client Operations, guiding decisions and team interactions.

MUFG Investor Services nurtures a company culture characterized by inclusion, support, and celebrating unique contributions, making it a great place for the Director, Client Operations to drive impactful results.

In managing client relationships, I prioritize open communication, setting clear expectations, and being proactive in addressing potential issues, fostering reliable rapport and sustained engagement.

I ensure compliance by staying informed about regulatory changes, conducting regular training for the team, and performing diligent risk assessments to adhere to AML/KYC standards effectively.

In a previous role, I implemented a new project management tool that streamlined workflows, enhanced collaboration, and significantly reduced the turnaround time on client requests.

Performance management is about continuous feedback; I set clear goals, conduct regular check-ins, and foster an environment where team members feel comfortable discussing challenges and successes.

Teamwork is crucial! I promote collaboration and celebrate diverse perspectives, encouraging team members to contribute ideas and take ownership of their roles within the group.

I rely on prioritization techniques, such as time-blocking and using project management tools, to manage multiple priorities effectively while ensuring I meet deadlines and maintain quality.

I perform regular audits, review metrics, and engage with team members to identify potential risks, followed by developing mitigation strategies that enhance operational integrity.

To motivate my team, I emphasize open communication, recognize individual contributions, and align their personal goals with organizational objectives, creating a shared sense of purpose.

I once managed a situation with a dissatisfied client by actively listening to their concerns, providing timely solutions, and ensuring consistent follow-up, which led to an improved relationship and restored trust.

Anticipating challenges such as regulatory changes, I would maintain continuous education and promote adaptability within my team to ensure that we remain compliant while meeting our clients' needs effectively.