Insurance and Repair Automotive Support Agent

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Are you passionate about the automotive industry and enjoy providing the best solutions for customers?
Do you excel in delivering exceptional customer solutions? Would you like to be part of an exciting journey within a renowned automotive company,  then we might be looking for you!

The role:

The purpose of this role is to support and escalate regarding insurance claims into our client’s specific department in order to assure cost recovery.

Tasks contain:

• Gathering information from workshop and client
• Assessing insurance claims submitted to policyholders
• Verifying the accuracy of claim details, including personal information, policy coverage and claim amounts
• Managing invoices received from authorized repair partners
• Ensuring invoices are accurate and approve payments to the claims system
• Investigating the circumstances of the claim, such as accidents, damages or medical reports
• Gathering evidence and identifying any potential misrepresentation
• Dialogue with the insurance company
• Informing and negotiating with workshops
• Processing policy applications to workshops
• Documenting all decisions and transactions
• Staying updated on industry regulations, company policies and best practice

We would love to welcome a new colleague with experience from handling motor claims, insurance escalations and corner cases with an excellent negotiation and problem-solving skill and a good understanding of the repair process. Our ideal candidate has:

• Previous automotive insurance experience and/or workshop insurance admin/repair
  cases experience
• At least 1 year of experience in the insurance sector
• Understanding of the technical repair on immediate level
• A good understanding of MOD, MTPL, Insurance Claim Flow, insurance principles and settlements
• Experience in helping resolve disputes between customers and insurance company
• Critical thinking
• Confidence in handling potential uncertainty
• Results orientation
• Ability to handle multiple tasks, think and plan ahead and build in contingencies
• Ability to understand complex information and assess requirements
• High level of computer literacy, especially MS Office;
• EV knowledge is a plus
• Language skills: Swedish and English

Working pattern:

• Location: Gothenburg, client office
• Full time: 40 hours per week

What we offer:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained. We offer possibility to work from home, collective agreement, and health and wellness allowance.

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.