IT Specialist

Job Details:

Job Title: IT Specialist

Location: Remote

Work Shift: Eastern Time (EST)

Working Hours: 40 hours per week/Full-time

Job Description:

We’re looking for a tech-savvy, detail-oriented IT Specialist to support and streamline our growing operations through system maintenance, automation, and troubleshooting across a variety of platforms. This role plays a critical part in optimizing the tools and workflows that power our business—from WooCommerce to Airtable, and increasingly, Zapier and N8n.

The ideal candidate is highly organized, resourceful, and confident navigating modern SaaS ecosystems. You’ll work independently while collaborating closely with internal teams and external developers to ensure smooth, scalable, and automated operations.

Key Responsibilities

• Troubleshoot and resolve platform issues (e.g., WooCommerce checkout bugs, plugin conflicts)
• Manage monthly updates for WordPress (core, theme, plugins)
• Maintain and update lightweight custom scripts (JavaScript, PHP)
• Build and manage workflow automations, with Zapier as a central tool
• Support and configure Airtable bases, views, automations, and permission settings
• Collaborate with developers on advanced workflows and integrations using Zapier and N8n
• Maintain syncing and data integrity between Salesforce and Airtable
• Provide tech support for Google Workspace (Sheets, Drive) including access and permission issues
• Offer general technical assistance across teams and departments
• Document internal systems and help optimize workflows
• Align technical solutions with the needs of production and operations
• Create and refine task templates and internal workflow systems

Qualifications:

• 2+ years of experience in IT support, systems administration, or a related technical role
• Proven experience managing and troubleshooting:
• WordPress/WooCommerce (plugin conflicts, site updates, light scripting)
• Airtable (admin-level; base setup, permissions, automations)
• Salesforce (basic admin tasks, data syncing, cleanup)
• GSuite/Google Workspace (Drive, Sheets)
• Strong Zapier expertise is essential—this is a core tool in our automation stack
• Experience with N8n is a big plus—especially building workflows and working with its agent capabilities
• Familiarity with scripting for automations (JavaScript, PHP, or similar)
• Prior exposure to AI agents in automation tools (e.g., Zapier agents) is highly desirable
• Experience with no-code/low-code tools like Notion, Make, and Monday.com
• Ability to work independently, manage multiple priorities, and communicate clearly
• Comfortable collaborating across departments in a remote-first environment