Customer Support and Operations Specialist

JOB DESCRIPTION

We are seeking a proactive and highly organized Customer Support & Operations Specialist to join our growing team. In this role, you will be responsible for providing exceptional customer service support while also contributing to key operational tasks. Initially, the primary focus will be on customer service, but there is also an opportunity to take on operational responsibilities as you grow into the role. 

RESPONSIBILITIES

• Proven experience handling customer service tickets, particularly with platforms like Gorgias or similar ticketing systems. Experience in resolving common customer issues and providing timely, efficient resolutions is essential.
• Ability to autonomously assess and solve problems in a fast-paced environment, ensuring customer satisfaction and operational efficiency.
• Strong working knowledge of Shopify, particularly regarding product listings and order management, to assist with customer inquiries and ensure smooth workflows.
• Experience with Google Sheets or Excel for tracking customer data, managing inventories, and supporting internal workflows.
• Strong written communication skills, with the ability to address customer inquiries clearly and concisely across multiple platforms (email, chat, social media).
• Ability and interest in supporting operational functions, including inventory management, production tracking, and cost analysis.
• A solid level of comfort with basic math and calculations to support tasks like COGS tracking and stock management.