CityBee Latvia Customer Support Team Lead

Modus Mobility strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. The company unites two strong mobility brands: CityBee – one of the largest car sharing providers in the Baltics, and MyBee – the only fully digital car subscription provider. Together these brands form an ecosystem that gives a smooth experience for customers.

If you’re ready to lead a young, energetic team in a fast-paced environment—and you thrive on building structure, improving processes, and driving results—this could be the right opportunity for you.

We are currently looking for a Customer Support Team Lead in Latvia.

What you’ll be doing:

• Lead and manage a team of customer support specialists, providing regular feedback, coaching, and support
• Set performance goals, monitor progress, and encourage a culture of accountability and growth
• Participate in the recruitment and onboarding of new team member
• Identify areas for improvement and implement solutions to streamline operations and boost efficiency
• Oversee communication with our business clients and ensure exceptional service delivery across all channel
• Handle B2B customer inquiries and manage contracts with professionalism and attention to detail
• Oversee all customer communication channels—including email, live chat, and phone calls—ensuring clear, consistent, and timely responses from the team
  

What makes you our perfect fit: 

• Experience in leading a team, ideally in a fast-paced or customer-focused environment
• Strong written and verbal communication skills in Latvian, Russian, and English
• Leadership qualities with a hands-on approach to problem-solving and process improvement
• Proven ability to manage business client relationships and deliver excellent customer support
• A proactive, self-driven mindset with the ability to take initiative and see things through
• Adaptability and resilience—comfortable navigating change and making quick decisions in a dynamic environment
• A natural motivator and team builder, who brings positive energy, leads by example, and helps others grow

What’s in it for you? 

• Health and Safety Perks: Enjoy benefits like private health insurance and personal accident coverage
• Little Perks, Big Smiles: We have some little extras for you, including a new, dog-friendly office space, snacks in the kitchen, free parking for your convenience, and fun regular events to look forward to
• Flexibility at Your Fingertips: Work from home or our modern office, offering flexibility to optimize productivity and well-being
• Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done

Monthly salary:

• 1600-1905 EUR Gross. A specific amount will be offered based on your work experience and competencies.