Dutch Speaking Customer Support for Mobile Banking Services Department

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Dutch Speaking Customer Support representative in the Mobile Banking Services Department. This role is tailored for individuals who are passionate about delivering exceptional customer service within the financial sector. As a member of our team, you will assist Dutch-speaking customers with their mobile banking inquiries, ensuring they receive top-notch support and guidance. If you are fluent in Dutch and eager to make a difference in the world of mobile banking, we want to hear from you!

Responsibilities

• Provide high-quality customer support via phone, email, and chat in Dutch.
• Assist customers with inquiries related to mobile banking services, including account management and transactions.
• Resolve customer issues and complaints efficiently and professionally.
• Educate customers about mobile banking features and services to enhance their experience.
• Document customer interactions accurately for quality assurance and service improvement.
• Collaborate with team members to continuously improve customer satisfaction.

• Fluency in Dutch (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer support or banking services is preferred.
• Excellent problem-solving abilities and a commitment to customer satisfaction.
• A keen interest in mobile banking technologies and digital services.
• Ability to work effectively within a team-oriented environment.
• Knowledge of customer service software is a plus.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )