Launch Manager

At Miter, a Launch Manager plays a critical role in customer success by managing the implementation processes for our Human Capital Management platform. This includes working closely with clients to migrate their employee and payroll data, ensuring training is provided throughout the implementation, and collaborating with various teams to prioritize features based on customer feedback.

To be eligible for the Launch Manager position at Miter, candidates should have at least 3 years of experience in consulting or in a fast-growing SaaS company. Strong written and verbal communication skills, a keen interest in cross-functional collaboration, and a passion for training customers are also essential qualifications.

The Launch Manager position at Miter is vital for ensuring long-term customer success. By overseeing the implementation calendar and providing training, Launch Managers help clients transition smoothly from their previous systems to Miter, ultimately empowering them to maximize the use of our platform and succeed in the construction industry.

Miter offers a supportive work environment for its Launch Managers, including competitive salaries, sponsored health plans, a 401(k) match, and unlimited vacation. This demonstrates our commitment to maintaining a healthy work-life balance and a rewarding career for all team members.

Yes, Miter is proud to be an equal opportunity employer that values diversity and inclusion. We are committed to providing equal access to employment and promoting a diverse workforce. We welcome applications from individuals of all backgrounds and experiences.

A successful Launch Manager at Miter should possess excellent organizational skills, attention to detail, strong communication abilities, and a deep empathy for customer needs. Additionally, having a tireless work ethic and the ability to manage multiple projects concurrently is crucial for excelling in this role.

To prepare for a Launch Manager interview at Miter, familiarize yourself with Miter's services and the construction industry. Be ready to discuss your relevant experience, specifically project management and training skills. Consider how you can contribute to customer success and be prepared to share examples from your previous roles.

Talk about specific projects you've managed, focusing on how you ensured customer satisfaction throughout the implementation process. Highlight your communication skills and any challenges you overcame to successfully deliver the project.

Discuss your approach to prioritization, such as using tools or methodologies like Agile or Kanban. Explain how you assess project urgency and importance, ensuring you allocate your time efficiently to meet deadlines.

Outline the training methods you've implemented in the past, such as hands-on workshops, webinars, or personalized coaching sessions. Share how you tailor your training to address different learning styles and ensure clients walk away with the knowledge they need.

Describe a specific instance where you managed a challenging customer relationship. Focus on your problem-solving skills, your ability to maintain professionalism under pressure, and how you ultimately achieved a positive outcome.

Share a concrete example of how you've partnered with teams such as Sales, Engineering, or Product Management in the past. Highlight the outcomes of this collaboration and how it improved the customer experience.

Discuss key performance indicators such as customer satisfaction scores, the speed of data migration, and the number of support tickets raised post-implementation. Make sure to explain how each metric ties back to overall customer success.

Emphasize your understanding of the handoff process and the importance of clear communication. Detail strategies you've used in the past to bridge gaps and ensure clients feel confident during the transition.

Demonstrating your knowledge about Miter's Human Capital Management platform and its applications within the construction industry is essential. Discuss how these tools can optimize workforce management and improve operational efficiency for contractors.

Explain that customer empathy allows you to understand clients' needs and challenges, resulting in a tailored experience that fosters trust and satisfaction. This is vital for achieving successful implementations and long-term partnerships.

Talk about your passion for continuous learning. Mention specific resources you use, such as industry newsletters, webinars, and professional associations. Highlight how you apply this knowledge to keep your clients informed and competitive.