Spanish Speaking Customer Support for Ride-Sharing App Department - job 1 of 2

Mercier Consultancy is thrilled to announce an opening for a Spanish Speaking Customer Support Representative for our Client's Ride-Sharing App Department! In this essential Junior role, you will be the first point of contact for our Spanish-speaking users, providing them with outstanding assistance and support as they navigate our ride-sharing platform. Your language skills will be crucial in delivering a seamless and enjoyable experience for our customers.

We are looking for individuals who are passionate about technology and dedicated to providing exceptional customer service. If you thrive in a fast-paced environment and love helping others, this could be the perfect opportunity for you!

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat
• Assist users with questions regarding the ride-sharing app, including account support and feature usage
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to resolve complex user issues
• Provide guidance on best practices for utilizing the app effectively
• Gather user feedback to enhance service delivery and application functionality
• Engage in ongoing training to stay updated on app features and customer service techniques

• Fluency in Spanish and English, both written and verbal
• Previous experience in customer support, preferably in the technology or mobile app industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...