Portuguese Speaking Customer Support for Virtual Assistant Department

Mercier Consultancy is excited to announce a fantastic opportunity for a Portuguese Speaking Customer Support Representative to join our Virtual Assistant Department for one of our clients! In this Entry Level role, you will provide essential support to our Portuguese-speaking clients who rely on our virtual assistant services. Your ability to communicate effectively and empathetically will be key in assisting clients with their inquiries and ensuring a smooth experience.

This position is ideal for individuals who enjoy helping others and thrive in a dynamic environment. If you are detail-oriented and passionate about customer service, we would love to have you on our team!

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist clients with questions related to virtual assistant services and features
• Document client interactions and solutions accurately in our CRM system
• Collaborate with internal teams to address and resolve complex client issues
• Provide detailed information on how to utilize our virtual assistant services effectively
• Gather client feedback to help improve service delivery and client satisfaction
• Participate in training sessions to enhance your knowledge of our offerings

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, preferably in a virtual assistance or related field
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Familiarity with customer support tools and systems

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...