Portuguese Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Food Delivery Service Department for one of our clients! In this essential role, you will provide outstanding support to our Portuguese-speaking clients as they navigate our food delivery services. Your ability to communicate effectively will ensure that customers have a smooth and enjoyable experience with our platform.

If you are passionate about food and customer service, and you thrive in a fast-paced environment, we would love to have you on our team! You will play a crucial role in helping clients resolve issues, answer inquiries, and enhance their overall experience.

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist customers with order placements, tracking, and troubleshooting
• Document all customer interactions and solutions in our CRM system
• Collaborate with delivery teams to resolve customer concerns
• Provide detailed information regarding menu items, delivery times, and service areas
• Collect customer feedback and work on continuous improvement initiatives
• Engage in regular training to stay updated on our services and offerings

• Fluency in Portuguese and English, both written and verbal
• Prior experience in customer support, ideally in the food delivery or service industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a proactive approach
• Ability to manage multiple inquiries efficiently in a busy environment
• Familiarity with customer support tools and the food delivery landscape

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Language Course
• Discounts With Our Partners
• And More...