Estonian Speaking Customer Service for Online Retail Department

Mercier Consultancy is excited to announce an opening for an Estonian Speaking Customer Service Representative for our Client's Online Retail Department. In this dynamic Junior role, you will assist our Estonian-speaking customers with a range of inquiries regarding our online retail offerings, ensuring they enjoy a seamless shopping experience.

Your fluency in Estonian will be crucial as you help clients navigate our online platform, answer questions about products, manage order placements, and resolve any issues that may arise. As a valued member of our team, you will play a key role in enhancing customer satisfaction and loyalty within our retail environment.

Responsibilities

• Provide outstanding customer service in Estonian via phone, email, and chat about online retail inquiries
• Assist customers with product information, order tracking, returns, and exchanges
• Resolve customer complaints and inquiries professionally and efficiently
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to ensure effective resolution of issues
• Gather customer feedback to improve our online offerings and services
• Stay updated on product trends and promotions to provide informed assistance

• Fluency in Estonian and English, with strong communication skills
• Excellent customer service skills with a problem-solving mindset
• Prior experience in customer service, particularly in online retail or e-commerce, is preferred
• Able to handle multiple inquiries and manage time efficiently
• Detail-oriented with strong organizational skills
• Passion for retail and helping customers make informed purchasing decisions
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...