Dutch Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy is seeking a dedicated Dutch Speaking Customer Support Representative for our Subscription-Based Services Department! In this essential role, you will assist our Dutch-speaking clients in navigating their subscription services, ensuring they receive excellent support and guidance tailored to their needs. Your expertise will be crucial in enhancing customer satisfaction and retention.

This position is perfect for individuals who are passionate about customer service and enjoy solving problems. Join us and make a significant impact on our clients’ experiences as they engage with our subscription services!

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist clients with questions regarding their subscriptions, billing issues, and service features
• Accurately document all customer interactions and resolutions in our system
• Collaborate with cross-functional teams to resolve complex issues
• Provide clear and detailed information about subscription benefits and policies
• Collect customer feedback to help improve our services
• Participate in training sessions to keep your knowledge up to date

• Fluency in Dutch and English, both written and verbal
• Prior experience in customer support, especially in a subscription or service-based industry
• Excellent communication skills and a customer-focused mindset
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring client satisfaction
• Able to manage multiple tasks effectively in a fast-paced environment
• Comfortable using customer support tools and CRM systems

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...