Portuguese Speaking Customer Service Agent - Remote In Greece

Mercier Consultancy is thrilled to announce a position for a Portuguese Speaking Customer Service Agent to join our remote team in Greece. In this exciting role, you will be responsible for providing exceptional customer service to our Portuguese-speaking clients, addressing their inquiries, and offering support with our products and services. This position allows you to work remotely while enjoying the rich culture and lifestyle of Greece. If you are passionate about helping customers and looking for a new opportunity, we want to hear from you!

Responsibilities

• Assist Portuguese-speaking customers with inquiries via phone, email, and chat.
• Provide comprehensive information regarding our products and services.
• Resolve customer issues and complaints efficiently, ensuring satisfaction.
• Maintain organized and accurate records of customer interactions.
• Work collaboratively with team members to enhance customer support processes.
• Stay informed about product updates and company policies to provide relevant information.
• Gather customer feedback to suggest improvements in services offered.

• Fluency in Portuguese and English, both spoken and written.
• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a positive approach to customer service.
• Proficient with customer service software and digital communication tools.
• Self-motivated and able to work independently in a remote environment.
• Flexibility to adapt to changing customer needs and inquiries.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...