German Speaking Product Support Specialist

Mercier Consultancy is actively seeking a German Speaking Product Support Specialist to enhance our customer support team. In this role, you will be responsible for assisting our German-speaking clients with product inquiries and technical issues. Your expertise and proficiency in both our products and the German language will be crucial in delivering exceptional service and ensuring customer satisfaction. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Responsibilities

• Provide professional and responsive support to customers in German through various communication channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve product-related issues efficiently.
• Guide clients through product functionalities and demonstrate best practices.
• Maintain detailed records of customer interactions and product issues for future reference.
• Collaborate with the development team to address feedback and improve product offerings.
• Stay current with product updates and new features to effectively assist customers.
• Assist in onboarding new clients by training them on product use and functionalities.

• Fluency in German and English; strong written and verbal communication skills are essential.
• A background in technical support or customer service is preferable.
• Excellent analytical skills and a proactive approach to problem-solving.
• Ability to simplify complex technical information for customers.
• Experience with support ticketing systems and customer relationship management tools.
• Willingness to continuously learn about our products and services.
• Strong organizational skills and the ability to work autonomously in a remote setting.
• Flexibility to work varied hours as required by client needs.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...