German Speaking Client Support Specialist - Remote In Greece

Mercier Consultancy is seeking a German Speaking Client Support Specialist to join our dynamic team, offering the flexibility to work remotely from Greece. In this role, you will be the point of contact for our German-speaking clients, providing them with top-notch support and solutions to their queries. Your expertise in customer service and your proficiency in the German language will play a crucial role in ensuring client satisfaction and fostering long-term relationships. If you thrive in a remote environment and enjoy helping others, we encourage you to apply!

Responsibilities

• Respond to client inquiries and support requests via phone, email, and chat in German.
• Guide clients through troubleshooting processes and provide solutions to product-related issues.
• Collaborate with team members to address complex client concerns and ensure timely resolutions.
• Maintain detailed records of client interactions and provide feedback for service improvement.
• Identify opportunities for upselling and enhancing client engagement with our services.
• Stay updated on company products and services to provide accurate information to clients.
• Participate in continuous training and development to enhance your skills and knowledge.

• Fluency in German and English, both written and spoken, is essential.
• Experience in customer support, client services or a relevant field is highly desirable.
• Excellent communication skills and a strong customer service orientation.
• Ability to work independently and manage workload effectively in a remote setting.
• Strong analytical and problem-solving skills to assist clients efficiently.
• Familiarity with customer support software and tools is a plus.
• Flexible availability and willingness to adapt to client needs and schedules.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...