Spotify Customer Service Expert with Swedish and English (Remote, permanently based in Bulgaria)

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural team for our Spotify client. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.

Ready to rock the customer service world? Here's your backstage pass to becoming a Spotify Support Superstar:

• Drop beats of wisdom via email to our awesome users
• Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
• Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
• Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyon

Ready to join our chart-topping support team? Here's what you need to hit all the right notes:

• Swedish language skills that would make a poet swoon (C1 level)
• English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
• A valid work permit to work in the EU and permanent residence in Bulgaria
• Flexibility to groove on different shifts, including weekends 
• Previous customer service gigs? That's music to our ears!
• Communication skills smoother than a jazz saxophone solo
• A positive attitude that could cheer up even the grumpiest of metal heads
• Ability to break down complex info like it's a sick beat – simple and catchy
• A "can-do" spirit that would impress a rock star

If you've got these qualifications in your repertoire, we can't wait to see you take center stage in our customer service concert!

You will Get: 

•  Long-term job security with permanent contract; 
• Additional health insurance and life insurance;
• 21 days of paid annual leave.
• 1.5h paid breaks per day; 
• Food vouchers;
• Clear career path within the company;
• Ability to work from home after training in our modern Sofia office;
• Competitive salary;  
• World-class on-the-job training;

MORE reasons to join our team:

• Fully digital employee services through eSignature;  
• Employee assistance program, including 24/7 access to psychological support; 
• Employee discounts portal, featuring over 20 exclusive discounts;  
• Employee referral program;  
• Rewards and recognition program;  
• Relocation package if you are relocating from another city or country;  
• Multisport card partially covered by the company;  
•  In-house learning and development portals with training options for Certification;  
• Multiple events organized in the office for employee engagement as well as wellness initiatives;  
• Gift for birth or adoption;  
• Corporate social responsibility events and team buildings; 
• Exposure to global business knowhow.