Customer Support Agent (Italian-speaking) - POS System Solutions

Mercier Consultancy is seeking a Customer Support Agent (Italian-speaking) specialized in POS System Solutions to join our innovative team. In this role, you will be responsible for providing exemplary support to our Italian-speaking clients using our point-of-sale systems. Your role involves helping customers navigate the system, troubleshooting any issues, and ensuring they receive the best possible experience with our products. If you have a passion for technology and customer service, we would love to hear from you!

Responsibilities

• Assist clients with inquiries related to our POS systems via phone, email, and chat in Italian.
• Troubleshoot and resolve technical issues, providing effective solutions promptly.
• Educate customers on the features and functionalities of the POS system to enhance their usability.
• Document all customer interactions and resolutions in the support system for future reference.
• Collaborate with the development team to report persistent issues and suggest improvements.
• Gather customer feedback to continuously improve the service and support experience.
• Stay updated with the latest product developments to ensure accurate communication with clients.

• Fluency in Italian and English, both written and spoken, is required.
• Experience in customer support, ideally in a technical or software environment, is preferred.
• Strong technical aptitude and familiarity with POS systems is a plus.
• Excellent communication skills and a commitment to customer satisfaction.
• Exceptional problem-solving skills and the ability to work independently.
• Competence in using customer support tools and software effectively.
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment.
• A proactive attitude with a willingness to learn and adapt to new technologies.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...