Mental Health Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to assist clients seeking outpatient mental health care.

Key Responsibilities

• Conduct needs assessments and educate clients about services and benefits via phone and chat
• Prioritize client safety and wellbeing, escalating concerns as necessary
• Support HR Managers and Customer Representatives in coordinating client support

Required Qualifications

• Minimum of one year experience in mental health system navigation, such as case management or patient advocacy
• Experience with customer relationship management tools like Zendesk or Salesforce
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to convey information clearly and warmly in writing
• Experience in healthcare or technology environments is preferred