VA Advocate

This role requires a strong ability to build relationships, provide coaching and feedback, and advocate for virtual assistants while maintaining effective client partnerships. If you have a passion for fostering success and delivering exceptional service, this is the opportunity for you!

ESSENTIAL JOB FUNCTIONS:

• Build and maintain strong relationships with virtual assistants and clients.
• Serve as the primary point of contact for virtual assistant inquiries, concerns, and support.
• Develop customized success plans to align virtual assistant performance with client objectives.
• Resolve client or virtual assistant issues, escalating as needed to achieve resolution.
• Gather and share feedback from virtual assistants and clients, advocating for internal improvements.
• Encourage client participation in advocacy activities and promote a culture of collaboration.

• Proven experience in client success management, account management, or a customer-facing role.

• Strong empathy and interpersonal skills, with the ability to build genuine relationships.
• Exceptional problem-solving skills, with a proactive and solution-oriented mindset.
• Familiarity with CRM software (HubSpot preferred), customer support platforms, and other tools for managing relationships.
• Proven ability to provide constructive feedback and coaching to drive improvement and growth.
• A proactive and resourceful approach to solving problems and addressing concerns.
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strategic thinking with a focus on driving satisfaction, retention, and success for virtual assistants and clients.
• Passion for advocating for team members and delivering exceptional service.

• Government mandated benefits
• Paid Leaves